Collections Rep I

Summary

Responsible for collection on delinquent accounts including contacting and/or locating member using various collection tactics. In addition, must be knowledgeable of the legal aspects of collections (laws, regulations, statues, etc.) and possess a working knowledge of bankruptcy laws and CU products/services in order to identify cross-selling or cross-servicing opportunities to benefit the member.

Essential Functions

75% On a daily basis, contact members to collect on delinquent loans and/or accounts by researching accounts and calling to work out repayment schedules. Offset funds on deposit as needed, send letters as necessary and document all account activity. Close credit lines, debit cards and/or Courtesy Pay when appropriate. Skip tracing members with no good phone numbers and contacting reference when needed.

5% Review and approve or deny member requests for hardship skip payment or extension collect funds or work-out a payment plan to bring the member out of delinquency. Review and authorize recommendations for extensions, workouts and/or modifications up to approval limits.

10% Process charge offs on accounts and/or loans per credit union policy and procedures. Research account history for proper charge off steps, close cards and offset any available funds.

5% Process collateral placed insurance on loans as needed. Handle member inquiries related to force placed insurance.

5% Minnesota Life and CUNA insurance claim processing and monitoring.

Non-essential Functions

Attend FFCU meetings. May perform a variety of miscellaneous tasks including typing, filing, computer input & answering the telephone. Completes special projects as required. Other duties as assigned.

Expectations

1. Maintains a thorough knowledge of all collection and bankruptcy laws and regulations.

2. Ensures members are treated fairly, but maintains their assigned ‘block’ of accounts on a monthly basis.

3. Must keep accurate and up-to-date documentation, records and paperwork on all accounts contacted to ensure compliance with applicable collection laws and regulations.

4. Keep supervisor informed of delinquent activities and any significant problems or concerns.

5. Make appropriate recommendations for delinquent accounts while assisting members in a fair/consistent manner.

6. Ensure the Credit Union's professional reputation is maintained and conveyed.

Qualifications

Education: High school graduate or equivalent.

Experience: 1-year collection experience or call center environment or 1-year internal credit union experience.

Knowledge, Skills, Abilities: General understanding of collection function, policies, procedures, laws and

regulations. Have knowledge of required computer applications. Must communicate effectively with members, supervisor and co-workers, and attorney. Perform minor math calculations and demonstrate accuracy, attention to detail, proficient member service skills, and work with a cooperative team spirit. Ability to work in a changing environment, identify member financial needs and deal with stressful situations. Must work effectively in high traffic position with heavy workloads while displaying a professional attitude.