Collections Representative

Job Summary:

As a Collection Representative for Diamond Line Delivery Systems, you will play a crucial role in ensuring the timely and efficient collection of outstanding accounts receivable. You will be responsible for contacting customers with overdue payments, negotiating payment arrangements, and maintaining positive relationships to facilitate prompt resolution of outstanding balances.

Key Responsibilities:

Customer Outreach:

• Initiate contact with customers who have overdue payments through phone, email, or written correspondence.
• Maintain a professional and courteous demeanor while discussing account status and payment options.

Negotiation and Resolution:

• Negotiate payment plans and settlements with customers to facilitate timely resolution of outstanding balances.
• Collaborate with customers to identify reasons for payment delays and work towards mutually beneficial solutions.

Documentation and Record Keeping:

• Maintain accurate and up-to-date records of customer interactions and payment arrangements in the company's collection system.
• Document any changes in customer financial circumstances that may impact payment schedules.

Collaboration with Other Departments:

• Coordinate with the sales and customer service teams to gather information on customer accounts and resolve billing discrepancies.
• Work closely with the credit department to assess credit risk and establish appropriate credit limits.

Reporting:

• Prepare and submit regular reports on collection activities, including outstanding balances, payment plans, and potential risks.

Compliance:

• Ensure compliance with company policies and legal regulations related to debt collection practices.
• Stay informed about changes in collection laws and regulations and adapt collection strategies accordingly.

Customer Relationship Management:

• Build and maintain positive relationships with customers to enhance the likelihood of successful collection outcomes.

Qualifications:

• High school diploma or equivalent; additional education in finance, accounting, or a related field is a plus.
• Proven experience in collections or a similar role within the transportation industry, particularly in LTL logistics.
• Exceptional negotiation and communication skills.
• Familiarity with accounting principles and billing systems.
• Proficient in using collection software and Microsoft Office applications.
• Ability to work independently and collaboratively within a team.

Attributes:

• Passion for delivering exceptional customer service.
• Proven ability to turn challenges into opportunities.
• Keen attention to detail and results-oriented mindset.
• Demonstrated adaptability to industry changes and evolving collection strategies.

Benefits:

• Competitive salary with performance-based incentives.
• Full suite of health, dental, and vision insurance.
• Health Savings Accounts / Flex Spending Accounts 
• Paid Holiday / Vacation
• Inclusion in the Company Funded Employee Stock Ownership Plan (ESOP)
• Modern and well-maintained equipment.
• A positive and collaborative work environment.

Eligibility Requirements:

• You must have a high school diploma or equivalent.
• You must be willing to take a drug test and submit to a background investigation.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Join us on this exciting journey where your skills contribute not just to financial success, but to the growth and prosperity of our team and the satisfaction of our valued customers. Apply now and be a vital part of our commitment to excellence and innovation!