COLLECTIONS REPRESENTATIVE
Loan Servicing
The West Virginia Housing Development Fund (the “Fund”), a quasi-governmental organization providing safe, decent affordable housing across West Virginia, is seeking qualified candidates for the position of Collections Representative in our Charleston Office.
Job Summary: This employee is responsible for various loan servicing collection and delinquency functions which require the exercise of good judgment, the application of West Virginia Housing Development Fund (the “Fund”) procedures and direct contact with the public. This employee will have access to sensitive and confidential data; therefore, confidentiality must be maintained at all times.
Essential Functions:
• Completes all collection activity in compliance with investor requirements and other regulations;
• Monitors delinquent loans through the foreclosure process, preparing delinquency reports as necessary;
• Provides borrowers counseling electronically, over the phone, or in person;
• Issues Right To Cure and other various collection letters;
• Analyzes and prepares files for account submission to the foreclosure committee
• Meets monthly call goals as required; and
Provides support to complete any function within the Loan Servicing area as needed.
Competencies:
- Communication
- Computer Skills
- Conflict Management
- Customer Service
- Dependability
- Ethics
- Organizational Skills
- Productivity
- Regular Attendance
- Teamwork
Work Environment/Physical Demands: The employee in this position may be required to sit at a desk for long periods of time. Routinely uses standard office equipment such as computer, phones, etc.,
Required Education/Experience: High School Graduate or GED equivalent with a minimum of two years’ experience in mortgage loan collection, delinquency and/or clerical functions. Knowledge of Microsoft Office products.
Preferred Education/Experience: Additional coursework in business and experience in financial counseling beneficial.
The Fund offers an extensive benefit package which includes:
- 35-hour work week
- 13 State and Federal holidays
- 15 Annual leave days per year, 20 days after 5 years and 25 days after 10 years of service.
- 12 Sick days per year
- Health Insurance, Vision & Dental coverage
- State of WV Pension plan
- 457 Plan
- Work/Life Balance
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