Collections Representative I

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

Submit your application to us today and let us be the First Choice for your new career journey!

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: Starting Range is $19.25 - $21.25, depending on work experience

Benefits:

• Employer-paid health and dental insurance monthly premiums


• Accrual of PTO Leave


• Employer-matched 401k, 50% match up to 6% of employee contributions


• Employer-paid Group Life Insurance and Long-Term Disability benefits


• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals


• Paid Holidays and Paid Training


• Potential pay increases through additional training opportunities


• Opportunity to earn incentive pay


• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES

Receive inbound calls and instant messages from members and Credit Union employees regarding Credit Union accounts.

Return voicemail messages, conduct courtesy calls, take payments over the phone, and make other outbound calls as directed by management.  Verify information, conduct research, and perform other tasks as assigned by management.

Answer basic member questions on delinquent accounts and transfer calls to Collections Department employees. Assist branch employees with basic answers on delinquent accounts and take messages for complicated calls. Communicate sense of urgency when speaking to members in reference to their delinquent account.

Assist Collection Department employees with all documentation, imaging and system maintenance including, but not limited to, closing loan limits, products, and services. 

Document all account information (i.e. phone calls, promise to pay, updates, requests, etc.) in the Credit Union collection system and loan system to maintain accurate records on all accounts.

Research return mail or late notice address issues and update the Credit Union systems.

Assist department management with daily and monthly reporting of delinquent accounts.

Assist department management with preparing reports, such as 1099 forms, to be mailed to IRS and members.

Assist Collection Department employees with preparation of documents to be imaged. This includes cover sheets, organizing and verify documents can be read in the imaging system.

Assist Collection Department with the preparation, organization, and verification of repossession, legal, deceased, bankruptcy, and foreclosure documents. Also assist with workout loans/modifications and skip exceptions.  This includes locating, printing, and scanning of documents requested by department employees in a timely and efficient manner in accordance with department standards.

Perform system maintenance on active and charged off deposit accounts, along with active and charged off loans as needed.

Communicate, relay and document messages and conversations clearly to members and Credit Union employees.

Assist management with any vendor related paperwork, calls, balancing and research.

Assist department employees and management with any tracking and validation including, but not limited to, issues regarding members, vendors, payments, and processes.

Follow all Credit Union policies, procedures, and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

QUALIFICATIONS

Education/Experience – High school diploma or general education degree (GED). Credit Union or collection experience strongly preferred.