Collections Specialist

Description

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Collections Manager.

Requirements

• Reviewing open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.  
• Collect customer payments in accordance with payment due dates. Make collection calls to past due accounts.
• Make collection calls to early-stage delinquent accounts.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail correspondence to customers regarding payment of delinquent accounts. 
• Responding to credit inquiries from external and internal. Supporting the collection efforts/calls for accounts receivable.
• Email and mail Invoices, documents, credit card receipts to accounts and follow up.
• Mailing Statements.
• Assist with maintaining sales tax exemption certificates and writing up sales tax credit documents.
• Assist with annual financial audit documentation requests.
• Assist with sales tax audit documentation requests.
• Follow-up on unclaimed property issues or requests
• All other tasks as required by the credit manager.

Experience and Skills

• Associate degree preferred, however, a high school diploma and additional years of experience can qualify.
• The ideal candidate for this position will have a minimum of 2 years of corporate collections experience including interaction with a large customer base with primarily Business to Business collections. 
• Strong communication skills both written and verbal with problem solving and analytical skills required. 
• Ability to work independently and to adapt to a fast-changing environment. 
• Proficiency in JDE (or any other ERP system), Microsoft Office including Excel, Word and Access. 
• Must have attention to detail with an eye for accuracy. 
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.