Collections Specialist

Description

Vortex is the leader in Doors/Security Products, Storefront Glass/Glazing, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. These products and services are in high demand for all private and public business sectors from Fortune 500 companies to small and emerging businesses. Our diverse list of products and services allows variety and different challenges every day at Customer's sites while providing solutions to keep them safe and efficient.

Due to our continued expansion and growth, we now have an opportunity for a full-time Collections Specialist at our Headquarters located in Irvine, CA.

You will be responsible for proactively communicating with our customer base to ensure prompt payment of Customer past due invoices. You must have a strong phone presence and be composed and sensitive towards customers while also remaining committed to resolving issues. Excellent communication skills and a sense of urgency are extremely useful to succeed in this role.

Responsibilities

• Responsible for collection and reporting activities according to specific deadlines
• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact Customers to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle customer questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with Customers when possible to avoid future issues
• Update account status and database regularly
• Performs additional duties as required and or requested.

Compensation and Benefits

• Hourly salary based on experience
• Healthcare, dental, and vision coverage, 401K, and PTO

Work Schedule

• Shift 8:00 am - 5:00 pm Monday through Friday
• Position requires you to be available to work in an office setting, this is not a remote opportunity

Requirements

• Bachelor’s degree and/or college coursework preferred
• 2+ years of Business to Business Collections experience preferred
• Proven experience in collections and customer service
• Skip tracing skills a plus
• Ability to multitask and work with multiple customers and tight deadlines
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Ability to negotiate and deliver results
• Ability to be polite and compassionate without lacking confidence
• Attention to detail in a high stress level environment
• Excellent accuracy and able to meet deadlines