Collections Specialist

Description

The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker is presently seeking Financial Resolution Specialists to join our team. Schedule is Monday to Friday, no weekends.  Weekly base pay plus bonus, uncapped bonus potential. The base hourly rate for this position is $17.00-$20.00. 

Responsibilities

• Engage in outbound and inbound collection calls and email messages with debt settlement representatives to assess account position and negotiate favorable results for our clients.
• Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.
• Comply with FDCPA and state consumer protection laws.
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Other duties as assigned.

Requirements

• Excellent communication skills
• Above average administrative and phone skills
• Strong negotiation skills
• Well organized, results driven
• Effective decision-making skills
• Professional communication skills (written and verbal) when interacting with customers.
• Basic computer skills
• Basic math skills. You will be required to complete a standard math skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment. 
• Must be available to attend and complete entire training program

Physical Qualifications

• Be able to lift 5 pounds or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position-specific documents and correspondence
• Be able to operate a computer, phone, and/or equivalent devices
• Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing
• Be able to complete a minimum of a 40 hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.

This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match.

This an hourly rate position plus the potential for a monthly bonus - bonus' are not capped.

EOE, drug free workplace.

Please review our Applicant Privacy Notice at http://www.zwickerpc.com/job-applicant-privacy-notice/

Each posted position will be active for a minimum of five (5) business days during which time all qualified and eligible employees have the ability to apply.