Collections Specialist

Mohawk is currently hiring for a full time Collections Specialist!

The Collections Specialist (CS) plays a key role in the Revenue Cycle team by interpreting insurance Explanation of Benefits (EOBs), resolving outstanding patient balances, and providing excellent customer service to patients and and/or family members. This role requires strong communication skills, attention to detail, and a high level of professionalism. The position involves frequent telephone communication with patients and insurance companies.

Essential Functions

The following is not an exhaustive list of responsibilities for this position. As with all Mohawk staff, the CS may be asked to do other related work as required in support of the broader mission and objectives of the company. Reasonable accommodation may be made, if possible, to enable individuals with disabilities to perform the essential functions below.

• Utilize available tools to locate and contact patients who have moved or changed phone numbers.

• Interpret insurance EOBs and answer patient billing questions.

• Obtain payment information by phone

• Adhere strictly to HIPAA privacy and confidentiality regulations.

• Deliver high-quality customer service and communicate effectively with patients and insurance representatives.

• Maintain detailed and accurate records of all interactions and collection

• Ability to work independently and as part of a team.

Minimum Qualifications

• High School diploma or equivalent.

• Knowledge of Medical Insurance processes and terminology

• Prior collection experience in a medical office or healthcare setting

• Ability to achieve 97 to 100% accuracy on all data entry.

• Ability to read, write, and speak English language fluently.

• Excellent listening and speaking skills.

• Ability to use computer with Microsoft Office package (Word and Excel).

• Ability to maintain a professional profile and demonstrate self-control.

• Ability to calmly deal with difficult people over the telephone.

• Ability to efficiently handle multiple tasks at one time.

• Exceptional attention to detail.

• Excellent customer service orientation.

• Must be able to exercise confidentiality and be discreet.

• Strong organizational and time management skills.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times.

• Must be able to access and navigate each department at the organization’s facilities.

EEO Statement

Mohawk is an Equal Opportunity Employer and prohibits discrimination and harassment against any applicant or staff on the basis of race, color national origin, age, religion, sex, sexual orientation, gender, identity, transgender status, disability, genetic information, predisposition and carrier status, military or veteran status, marital and familial status, domestic violence victim status, known relationships or association with any member of a protected class, and any other characteristic protected by applicable law. This principle is applied to all terms and conditions of employment, including, but not limited to, hiring, training, promotions, transfers, compensation, layoffs, benefits, discipline, leaves of absence, and treatment on the job for all job classifications. This policy applies to all staff of Mohawk and anyone providing services to the Company.