Collections Specialist

Summary

The Collections Specialist is responsible for ensuring that the company receives all necessary payments from customers and others. Their duties include monitoring accounts receivable statements and aging to identify debts owed to the company, contacting customers or business partners to notify them of overdue payments and following up on debts to be collected.

Duties & Responsibilities

• Work with coworkers to set debt collection strategies.
• Lead the debt collection process for assigned customers.
• Contact customers by phone, email, and mail to recover a debt.
• Keep detailed notes and records of all communications and actions
• Send collections letters and ensure liens are filed timely to secure the company’s accounts receivable
• Answer questions customers have about billing statements.
• Negotiate difficult payment arrangements
• Keep track of payment due dates and send reminders.
• Update the account status when the debt has been paid.
• Investigate billing errors and disputes and follow up with customers.
• Send necessary paperwork to customers and credit bureaus promptly.
• Maintain confidentiality and the utmost discretion.
• Collaborate with lawyers if legal action is required.
• Use debt collection software, skip tracing software, and public records databases.
• Comply with all federal, state, and local laws and regulations as well as company policies.

Qualifications & Standards

• Collaborates with coworkers and has strong interpersonal skills.
• Excels at customer service and negotiation and stays calm and professional.
• Learns quickly and has strong problem-solving and critical thinking skills.
• Communicates effectively and has strong written and verbal communication skills.
• Works well independently and has strong project management and organizational skills.
• A high school diploma or equivalent is required.
• At least [5] years of collections and customer service is required.
• Shows resilience and persistence, following up consistently and strategically to secure payments.
• Demonstrates the ability to take ownership quickly and operate effectively in a fast-paced environment.

Perks 

• Competitive Pay, with additional overtime available during peak times of the year.
• Consistent hours in an essential industry.
• PTO awarded after 90 days of employment.
• 8 Paid company holidays off per year.
• Full Benefits available after two months
• Company Paid TeleMed.
• 401k retirement plans available after six months.
• Opportunity to advance within the organization.