Collections Specialist

Professionally owned and managed property management company is seeking a Collections Specialist to join the Team! The collections specialist is responsible for rent collections, resident relations, and functions of the community. The collection specialist should have very high energy and passion to make a difference in the lives of our future and current residents. Our team members strive to provide the best customer service experience to all clients and customers. 

• Electronically distribute and follow-up on renewal notices to current residents.

• Follow up with residents in attempt to determine reason for overdue payment, reviewing terms of the lease with residents.

• Partner with Management on escalating collection actions.

• Contact delinquent account residents by mail/telephone/in person daily.

• Maintain an accurate and updated inventory of apartments available to rent in the property management software system.

• Assist with maintenance service requests with appropriate documentation and follow up daily to ensure resident satisfaction.

• Maintain marketing initiatives to connect and engage residents; post announcements, photos, updates, and event information.

• Maintain in-depth knowledge of the community to provide a thorough and exceptional experience for residents or prospective

residents.

Required Experience:

• 3+ years in multi-family residential property management.

• 3+ years of prior billing and collections experience.

• Positive attitude, enthusiasm, and strong customer service orientation.

• Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to

manage multiple priorities.

• Proficiency in Yardi Voyager and/or Rent Café CRM (or similar) software

• Proficiency in MS Office (Word, Outlook, Excel)

Benefits package includes:

-Medical, Dental & Vision plan options, and 401(k) program

-Paid Time Off

-Student loan contributions

-Referral bonuses

PM19