Collections Specialist

Want a fulfilling job while working for a Great Place to Work-certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our network of dealers, and in our communities across the nation. We manufacture mobility device lifts for vehicles and accessibility products to help those with mobility difficulties enjoy their independence and continue to make meaningful memories, whether they’re at home or on the road.

The Accounts Receivable (A/R) Dealer Rep. will be responsible for dealer accounts within assigned territories.

This role includes secure revenue by verifying, posting, and resolving any discrepancies in a timely manner.

Assisting with various AR related tasks involving, credit line, & orders in suspense.

Communicate, provide necessary supporting documents and resolution of open items on accounts.

The A/R Dealer Rep will need to follow-up and escalate A/R issues, as needed, and must work in effort with dealers and various internal departments to contribute to and assist in managing receivables to reduce risk. Effective communication and collaboration between internal teams and external customers and dealers is crucial to this role.

Harmar has proudly been recognized three years in a row as a “Great Place to Work” by Great Place to Work® US.

Receive payments from multiple sources (credit card, lockbox, ach, wire, remote & portal) and post payments using remittances to customer accounts.

• Review suspense orders and obtain necessary approval or payment to release orders.
• Monitor assigned territory accounts (approx..400) using various software and reporting tools such as SalesForce, SysPro and numerous internet sites.
• Contact delinquent dealer accounts via phone, email, text, and place customers on credit hold or with collection agency.
• Review RMAs (returned merchandise authorizations) to ensure customer has paperwork, return has been/ being sent will call tag and credit is forthcoming.
• Communicates with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with dealer/customer.
• Records information about the financial status of customers and status of collection efforts.
• Advise and or arrange for debt repayment or establish repayment schedule with agreed structure.
• Persuade customers to resolve amounts due on accounts from damaged claims or non-payable checks to return merchandise requests.
• Handle all customer/ dealer needs for copies of invoices, credits, PODs & statements.
• Maybe required to perform customer account maintenance or assist in audits as needed.
• Monthly account Reconciliation – ability to discuss any assigned accounts and their status with management.
• Sort and file electronic correspondence; perform miscellaneous clerical duties.
• Other duties as assigned

• 5 to 7 years AR, cash application and collection experience.
• Understanding of basic principles of finance, accounting.
• Ability to clearly articulate to customers, colleagues’ various issues scenarios.
• Strong attention to detail – motivated self-starter.
• Flexible with ability to work under deadlines and be able to deliver accurate and completed tasks.
• Benefits include: Medical, Dental, Vision, STD, LTD, vacation and sick/personal days, 8 paid Holidays, and 401(k) with company match.

Harmar’s Core Values:

To maintain a positive, inclusive, and productive environment, Harmar Mobility has established six core values: Team Player, Gets Stuff Done, Can-do Attitude, Genuinely Cares, Does the Right Thing, and Embraces Inclusion. Feel as though you align with our core values? We’d love to hear from you!

Harmar Mobility is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status.