Position Summary

• Manage a portfolio of up to 500 accounts - primarily small to medium sized accounts. 
• Contacts customers via phone or email to obtain payment status from customers regarding past due invoices.
• Promptly responds to internal and external customer requests via phone and email.
• Reconciles customer accounts.
• Creates/sends customer’s statements and invoices copies.
• Collaborates with several internal teams - Cash Applications, Billing, Customer Experience and Commercial teams.
• Uses technology to support all collections efforts.
• Reduce past due balances through high engagement with internal and external candidates. 
• Target 40 to 50+/- quality customer contacts per day. 
• Process refund requests.​​​​​

• Minimum 5 years of B2B collections experience
• To perform this job successfully, an individual should have knowledge of Microsoft Office programs (Excel, Word, Outlook, and Teams)
• Prefer experience with Oracle/Net Suite, GetPaid, or other large ERP applications like SAP.   
• Customer service
• Thoughtful, resourceful, and a creative thinker
• Ability to analyze and resolve complex technical and business problems
• Excellent oral and written communication skills
• Organizational and setting priorities

Educational Qualifications  

• High school diploma or equivalent and some college

• Paid Time Off 
• Paid Holidays 
• Sick Time 
• Life Insurance 
• Short Term Disability – Employer paid 
• Long Term Disability  
• Supplemental Health Insurance (E.G., Accident) 
• 401k plan with a match or Non-qualified Deferred Compensation Plan 
• Pet Insurance 
• PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics