Collections Specialist

Collections Specialist

Seeking a collections specialist to manage overdue accounts, negotiate payment plans, and ensure timely debt recovery while maintaining positive customer relationships.

Responsibilities:

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  Provide excellent customer service while meeting collection goals 

  
  


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  Manage a daily call queue.

  
  


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  Takes payments and assists management with requests for due date/deferments.

  
  


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  Light skip tracing on accounts

  
  


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  Identifies and recommends accounts for repossession.

  
  


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  Performs other essential functions as assigned.

  
  

Minimum qualifications:

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  Strong negotiation skills with proven ability to effectively handle difficult customers.

  
  


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  Ability to work in a fast-paced environment.

  
  


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  Able to adapt to change.

  
  


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  Problem Solving Drive for Results

  
  


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  Basic computer skills with the ability to type 30 wpm

  
  


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  Flexibility to work scheduled hours between 8:00 am - 6:00 pm Monday- Friday

  
  


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  Microsoft Excel: 1 year (Preferred)

  
  


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  Customer service: 1 year (Preferred)

  
  


• Reliable transportation to Lakeland Fl 33805 or plan to relocate before starting (Required)

Benefits:

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  401(k)

  
  


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  Dental insurance

  
  


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  Health insurance

  
  


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  Life insurance

  
  


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  Paid time off

  
  


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  Vision insurance

  
  

Mid Finance Florida is an equal opportunity employer and a drug free work environment.