Collections Specialist

Customer Account Resolution Specialist

At Davidson’s, we’re committed to delivering exceptional service and building lasting relationships with our customers. As part of that mission, we’re seeking a compassionate and detail-oriented Customer Account Resolution Specialist to help support customers in resolving outstanding balances while maintaining a respectful and solution-focused approach.

About the Customer Account Resolution Specialist Role

This role bridges customer service and accounts receivable, working with clients to find the best path forward on past-due accounts. You’ll communicate with customers who have missed payments, understand their circumstances, and work toward payment arrangements that align with both their needs and company policies.

Customer Account Resolution Specialist Key Responsibilities

· Proactively contact customers with past-due accounts via phone, email, or mail in a respectful and professional manner

· Provide excellent customer service while helping clients understand their account status and available payment options

· Collaborate with internal departments (billing, sales, customer support) to resolve account discrepancies and ensure accurate information

· Negotiate payment plans and follow up on commitments to ensure timely resolution

· Maintain detailed and accurate records of all communications and actions taken

· Identify patterns or systemic issues and escalate as needed to improve processes

· Ensure compliance with internal policies and relevant debt collection regulations

Customer Account Resolution Specialist Pay & Benefits

Davidson’s is a business casual environment that offers a generous benefits compensation package including a starting pay of $19.00 p/hour and up commensurate with experience. Our voluntary benefits include family Medical, Dental, and Vision coverages as well as supplemental life insurance, flexible spending accounts, short-term/ long-term disability plans, cash benefit supplemental insurance plans, and a 401(k) with a generous match!

About Davidson’s

Founded in 1932, Davidson’s has grown into one of the nation’s top firearms wholesalers. Headquartered in Prescott, Arizona we proudly distribute over 80 brands of firearms to dealers nationwide. Davidson’s “GuaranteeD Lifetime Replacement Program” and its consumer website GalleryofGuns.com are two of Davidson’s unique services designed to help promote the business of our dealers.

Our vision is to be a firearms distribution company that creates, develops, and nurtures strong customer, employee, vendor, and industry relationships, while always conducting ourselves honorably as we excel in the performance of our jobs and the fulfillment of our corporate social responsibilities.

To apply for this position, please reply to this ad with your cover letter and resume via email to [email protected].

All candidates must be at least 21 years of age and can pass a criminal and credit background check as well as a pre-employment drug test.

To learn more about career opportunities at Davidson’s, click on the CAREER link on GalleryofGuns.com

What We're Looking for in a Customer Account Resolution Specialist

· 1–3 years of experience in collections, billing, customer service, or a related field

· Excellent communication and active listening skills

· Empathetic and patient approach to difficult conversations

· Strong problem-solving abilities and attention to detail

· Ability to manage time effectively and meet performance goals

· A team player with a strong sense of integrity and accountability