Collections Specialist

Job Number:

33306

Location:

Phoebe Putney Memorial Hospital

Street Address:

417 W 3rd Ave

City, State:

Albany, Georgia

Zip Code:

31701

Department:

PPMH PATIENT ACCOUNTING

Shift:

First Shift

Job Type:

Full time

Posted Date:

2026-01-27

Job Description Summary:

Responsible for collections of outstanding accounts receivable self-pay dollars and other aspects of collections, resolving customer concerns and
reducing the self-pay account receivable delinquency.

Essential Functions
Understanding of collection laws as well as insurance payer and collection issues.
Utilizes available statutory and regulatory directives to secure payment for the organization.
Timely review and monitor assigned accounts for collection efforts while providing good customer service.
Collect payments in accordance with health system policies.
Identify issues or concerns that attribute to account delinquency and report to team leader/manager.
Mail or fax correspondence to customers as deemed necessary to facilitate resolution of account.
Locate and monitor overdue accounts, using collection software and predictive dialer.
Manage a full portfolio where you are the single point of contact and responsible for ensuring minimum performance goals are met.
Ability to perform mathematical calculations with High-level problem solving, analytical, and investigational skills
Good negotiation and persuasion skills are required


Additional Duties
Adheres to the hospital and departmental attendance and punctuality guidelines.
Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
Performs other duties as required and completes all job functions as per departmental policies and procedures.
Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
Wears protective clothing and equipment as appropriate.


Qualifications
High School Diploma or GED Required
Associate's Degree in Business or health care Preferred

Work Experience
=> 1 years Collections role within a healthcare setting Required

Licenses and Certifications
CPAR- Certified Patient Account Representative within 1-1/2 Years Preferred

Description:

Collections Specialist