Collections Specialist

Position Summary
The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

Primary Responsibilities
• Requests and pursues payment on delinquent accounts
• Follow established guidelines to review and update accounts
• Distribute call logs to various associates for collection calls and monitor call logs
• Communicate financial hold accounts to management based on protocol
• Manage cancellations and turnover in collaboration with branch managers
• Correspond with customers regarding billing questions
• Send statements to outside partner for printing and mailing
• Maintain collection procedures documentation and cancelled accounts documentation
• File Warrants in Debt and appear in court to please cases

Required Qualifications / Attributes
• Excellent organizational skills and attention to detail
• Strong communication, problem solving, and analytical skills required
• Ability to work independently and to adapt to a fast-changing environment.
• Proficiency in Microsoft Office Suite.
• Must have attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
• Working knowledge of existing FDCPA laws

Education and Experience
• Minimum of high school diploma or equivalent.
• Some college preferred.
• 2 years of related experience in collections preferred.

Minimum Physical Requirements
• Prolonged periods sitting at a desk and working on a computer

*Virginia Green is committed to a diverse and inclusive workplace. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability or other legally protected status.