Collections Specialist

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

WORK TYPE Hybrid    

LOCATION DETAILS 14460 Varsity Brands Way, Farmers Branch, TX 75244

WORK HOURS

Shift hours Monday through Thursday in office 8am-5pm, Friday remote

This position is not eligible for relocation assistance. Candidates must currently reside within a reasonable commuting distance of our (Farmers Branch, TX) location and be able to work onsite as required.

HOW YOU WILL MAKE AN IMPACT

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Varsity Brands is looking to hire a Collection Specialist – in Farmers Branch within the Financial Services department involves managing collections on assigned accounts under the supervision of the Collections Supervisor. Key responsibilities include researching and reconciling accounts receivable, initiating collections communications, handling high volumes of calls, negotiating payment arrangements, and maintaining customer relationships. Candidates should have strong interpersonal, analytical, and organizational skills, be proficient in Microsoft Office, and possess at least a high school diploma with preferred experience in commercial collections and relevant software like SAP. The position is office-based with minimal physical demands.

WHAT YOU WILL DO

Customer-Facing Responsibilities

• Serve as a front-line representative for the Financial Services team, providing professional, solution-driven customer service.
• Perform soft collections by following up on open invoices, documenting promises-to-pay, entering disputes, and assisting with reconciliation.
• Negotiate payment plans with customers when needed to secure commitments.
• Resolve account reconciliation discrepancies by identifying root causes and working directly with customers and internal teams
• Provide customers with invoices, order details, shipment tracking, proofs of delivery (PODs), account history, credit card receipts, and Excel reconciliation of account upon request.
• Support special account reconciliations for high-volume partners such as Amazon, Walmart, and dealer accounts.
• Assist customers with tax exemption documentation, refunds, revised invoices, and portal upload requests.
• Partner with Sales to address AR ageing questions and provide timely account updates.

Credit & Escalation Responsibilities

• Escalate credit hold recommendations to the Credit team based on payment history and account status.
• Manage and follow up on credit hold emails forwarded by the Credit team.
• Escalate unresolved accounts for third-party collections review when internal efforts are exhausted.

High-Volume Workload Management

• Manage a worklist of 2,000+ accounts daily, with a target of 120 accounts completed per day.
• Respond to and resolve 50+ incoming customer emails per day within SLA (48-hour turnaround).

Handle 70+ inbound and outbound calls per day via the Autonomous phone system, documenting outcomes and

QUALIFICATIONS

KNOWLEDGE/ SKILLS/ ABILITIES

• Proven ability to manage large portfolios (2,000+ accounts) and daily completion targets.
• Skilled in account reconciliation, dispute resolution, payment negotiation, and credit escalation.
• Demonstrate excellent interpersonal skills, including listening, verbal, written, and presentation, with the ability to communicate effectively within various levels of the company.
• Ability to work independently and collaboratively with cross-functional teams.
• Exhibit the ability to thrive in a creative, dynamic, fast-paced environment and manage multiple tasks.
• Exhibit the ability to handle sensitive matters, including customer information accurately and information with tact, diplomacy, and confidentiality.
• Demonstrate strong analytical, critical thinking and problem-solving skills.
• Attention to detail, ability to multitask, remain organized and prioritize tasks with strict deadlines
• Self-motivated team player, with the ability to work independently with minimal supervision.
• Incorporate customer-centric values and SPIRIT principles into the company's mission, vision, and core values.
• Must be comfortable with conflict resolution.
• Advanced proficiency in Outlook, Microsoft Word, Excel, and Power Point required. Excel knowledge including v-lookups, filters, and pivot tables are strongly preferred.

EDUCATION/ EXPERIENCE

• High School Diploma, GED or relevant experience required. Bachelor’s degree in accounting or finance preferred.
• 3-5 years of Collections or AR experience in a high-volume, multi-ERP environment.
• Large ERP systems experience required, SAP and High Radius experience preferred.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment.  Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending as necessary. This role is expected to be fully in office.

#LI-EM1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.