Collections Specialist

We are seeking a detail-oriented and motivated Collections Specialist to join our team. This role is responsible for collection activity on primarily consumer real estate, vehicle, and unsecured loans, as well as overdraft deposit accounts. The position supports the administration, workout, and liquidation of problem credits, along with the management and sale of loan-acquired assets. This role also assists in developing management reports to support the monitoring of collection activities.

This opportunity will be onsite at any of our office locations (Quad Cities, Muscatine, Coralville, Galesburg, Walcott, and others).

Primary Responsibilities: 

• Review delinquency reports and conduct collection calls in accordance with bank policy and regulatory guidelines.
• Maintain accurate and timely records of collection calls within the core collections system.
• Execute liquidation strategies and maintain all documents related to foreclosures, repossessions, and similar actions.
• Identify bankruptcies in the system upon notification and monitor proceedings to protect the bank’s interests while adhering to bankruptcy rules.
• Ensure compliance with regulatory, legal, consumer protection, bankruptcy, and secondary market requirements during collection activities.
• Manage the disposition of foreclosed and repossessed assets, balancing maximum recovery with timely liquidation.
• Complete credit references and mortgage verifications as needed.
• Perform monthly Electronic Default Reporting (EDR) on serviced Freddie Mac/MPF loans.
• Conduct monthly delinquency reporting on loans with private mortgage insurance.
• Maintain knowledge of SCRA requirements and perform DOD verifications.

• Bachelor’s degree in business or a related field and 2+ years of experience in consumer lending and/or collections; equivalent combinations of education and experience will be considered.
• Strong professional written and verbal communication skills.
• Ability to read, analyze, and interpret complex documents with a high level of accuracy.
• Detail-oriented with strong organizational and documentation skills.
• Knowledge of legal guidelines related to collections, consumer lending criteria, and applicable regulations.

Employee Benefits:

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, and on the job training opportunities. Full-time and part-time associates are offered a comprehensive benefit package including medical, dental, vision and more!

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.