Collections Specialist

The Collections Specialist is responsible for the collection of delinquent accounts from the existing client base and all other aspects of collections, to include but not limited to initiation of appropriate action, and overall account maintenance in accordance with the collection processes of The First National Bank of Waverly. This position is intended to be developmental, assisting the lending department with daily workflow processes.

QUALIFICATIONS:

1. Associate's Degree in business, or equivalent, and three years experience in credit and collection work.

2. Has a working knowledge of the Fair Debt Collection Act and state and federal laws concerning collection activities.

3. Knowledge of Billing and Collections procedures

4. Strong attention to detail, goal oriented

5. Ability to prioritize and manage multiple responsibilities

6. Commitment to excellent customer service

7. Excellent written and verbal communication abilities

Essential Functions:

1. Provides customer service regarding all collection issues, processes customer refunds, processes and reviews account adjustments, resolves client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. 

2. Establishes measurable goals and objectives surrounding position.

3. Accountable for reducing delinquency for assigned accounts. Develops collection plan for delinquencies for both current and old uncollected accounts.

4. Responsible for correspondence to all involved parties on delinquent accounts, including those requiring special handling. Insures appropriate follow up of these correspondences.

5. Reviews accounts daily and reports to senior management regarding those that need personal contact. Enlists the efforts senior management when necessary to accelerate the collection process.

6. Researches disputed delinquent account balances. Corrects any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from insurance errors.

Initiates repossession orders as authorized, mails customer correspondence to pay balance in 10 days, and notifies attorney for further litigation proceedings. Answers any questions about repossessions and prepared paperwork necessary to sell or dispose of automobiles