Collections Specialist

Position Title: Collections Specialist
Department: Accounting
Reports To: Director of Credit
FLSA Status: Non-Exempt
Updated: April 2023

Company: Symbiotic Services (Recruiting on behalf of our client)

Position Summary

Symbiotic Services is seeking a Collections Specialist to join our client's Accounting team. This role will focus on providing excellent customer service while managing and resolving overdue accounts receivable. You will play a key part in identifying, following up on, and resolving unpaid balances.

Key Responsibilities

• Monitor accounts receivable and identify overdue accounts.
  


• Maintain records of all communications and payment collections.
  


• Contact delinquent customers to recover debts.
  


• Escalate complex or unresolved accounts internally.
  


• Prepare reports on write-offs, potential bad debt, and risk indicators.
  


• Address and resolve invoicing issues and customer complaints.
  


• Investigate and resolve chargebacks and short payments.
  


• Provide regular updates on account status and repayment progress.
  


• Collaborate with customer service to clear pending credit memos.
  


• Cross-train and provide backup support for credit and A/R functions.
  

Qualifications

• 3–5 years of experience in collections or related roles.
  


• Strong stress management, patience, and problem-solving skills.
  


• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  


• Excellent interpersonal, organizational, and communication skills.
  


• Familiarity with FDCPA and other relevant collections laws.
  


• Ability to take timely and strategic actions to minimize risks and maximize recoveries.
  


• Compliance with company policies and applicable legal regulations.