Collections Specialist

The Collections Specialist is responsible for managing the firm’s accounts receivable portfolio by partnering with attorneys, clients, and Finance personnel to facilitate the timely collections of outstanding receivables. This position serves as a trusted advisor to attorneys on collection strategies while maintaining positive client relationships and ensuring compliance with firm policies.

Duties and Responsibilities

• Manage an assigned portfolio of attorney and client accounts to reduce aged accounts receivable and improve collection performance.
• Partner with attorneys and practice group leaders to develop and execute effective collection strategies while preserving client relationships.
• Review and analyze aging reports to identify delinquent accounts, collection trends, and potential risks.
• Contact clients regarding outstanding invoices through professional written and verbal communications.
• Research and resolve billing discrepancies, payment disputes, unapplied cash, and client inquiries in collaboration with Billing Specialists and attorneys.
• Document collection activities, client communications, payment commitments, and account status in the firm’s financial management system.
• Monitor payment arrangements and follow-up to ensure commitments are fulfilled.
• Coordinate with Billing, Accounts Receivable, and Client Accounting teams to resolve issues that may delay payment.
• Prepare attorney collection reports, aging summaries, and portfolio analyses to support monthly review meetings.
• Recommend accounts for escalation, payment plans, write-offs, or referral to outside collection agencies when appropriate.
• Support month-end and year-end accounts receivable reporting and collection initiatives.
• Ensure compliance with client billing guidelines, engagement terms, and firm collection policies.
• Identify opportunities to improve collection processes and enhance operational efficiency.
• Maintain strict confidentiality regarding client financial information and firm business matters.

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or related field, or equivalent combination of education and experience.
• 3-5+ years of collections or accounts receivable experience, preferably within a law firm or other professional services environment.
• Experience managing high-volume collections portfolios and working directly with professionals or partners.
• Strong knowledge of legal billing practices, accounts receivable, and collection best practices.
• Excellent negotiation, customer service, and conflict-resolution skills.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Experience with financial management systems such as Aderant Expert, or similar accounting software.
• Strong analytical skills with the ability to interpret aging reports and financial data.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer

Kahana Feld provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status,

sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type

Full-Time, Non-Exempt

Supervisory Responsibilities

None

Work Location

Hybrid

Work Schedule

8:30am - 5:30pm Monday-Friday. Occasional weekends and holidays

Hourly Rate

$30.00 - $35.00

Physical Requirements

Primarily sedentary work. Exerting up to 40 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials. Work can be performed with or without accommodations.

Travel

5 – 10% domestic travel by ground and or air, dependent on firm needs