Collections Specialist

The Collections Specialist manages outstanding account balances, collects and reconciles payments, and helps maintain accurate accounts receivable records. This role independently reviews and resolves routine collection and payment issues while providing professional service to patients and collaborating with internal departments.

• Contact patients or other responsible parties regarding outstanding balances and assist with collecting payments.
• Establish payment arrangements in accordance with company policies and established guidelines.
• Perform timely follow-up on past-due accounts and accurately document collection activity.
• Review account balances, payment history, and supporting information to identify and resolve discrepancies.
• Reconcile payments against invoices and address unapplied payments, account variances, and routine billing issues.
• Maintain accurate accounts receivable records and supporting documentation.
• Prepare recurring collections and accounts receivable reports using Microsoft Excel and other systems.
• Collaborate with Billing, Revenue Cycle, Customer Service, and other departments to resolve account concerns.
• Respond to routine questions and serve as a resource regarding collection and payment processes.
• Protect sensitive financial information and follow applicable collection requirements and company procedures.
• Support departmental priorities, reporting, and special projects as assigned.

Basic Qualifications

• Associate degree, bachelor’s degree, relevant technical credential, or an equivalent combination of education and experience.
• At least two years of related experience in collections, medical billing, accounts receivable, payment reconciliation, or a related function.
• Working knowledge of collections, billing, and accounts receivable processes.
• Ability to independently resolve recurring account, payment, and collection issues within established standards.
• Proficiency with Microsoft Office, including Excel, and billing or accounting systems.
• Strong communication, customer service, organization, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work accurately with detailed financial information.

Preferred Qualifications

• Degree or coursework in business, accounting, finance, healthcare administration, or a related field.
• Medical billing and collections experience.
• Pharmacy or long-term care pharmacy billing experience.
• Experience reconciling payments and preparing accounts receivable reports.