Collections Specialist

ABC Home & Commercial Services is seeking a detail-oriented and results-driven Collection Specialist to join our team. This position is responsible for managing customer accounts, following up on outstanding balances, and working with customers to resolve payment issues while maintaining a professional and customer-focused approach.

The ideal candidate is comfortable having financial conversations with customers, can confidently follow up on outstanding balances, and has strong organizational and communication skills. This is a great opportunity for someone who enjoys problem-solving, takes ownership of their work, and is looking to build a long-term career with a growing company.

  Key Responsibilities: 

• Collections via phone, text, email, or other company-approved means.
• Maintain accurate records of all collection activities
• Meet or exceed monthly collection goals
• Process, record, and apply incoming payments
• Assist with billing and invoicing functions
• Reconcile customer accounts and resolve customer disputes
• Handling customer inquiries
• Other duties as assigned

• Previous collections, accounts receivable, billing, or customer service experience preferred.
• 2+ years of collections or accounts receivable experience is a plus.
• Strong verbal and written communication skills.
• Comfortable making frequent outbound calls and having payment-related conversations.
• Strong negotiation and problem-solving skills.
• Ability to remain professional and composed when handling difficult or sensitive customer situations.
• Strong attention to detail and accuracy.
• Excellent organization and time-management skills.
• Ability to manage multiple accounts and competing priorities.
• Comfortable working with repetitive tasks while maintaining accuracy.
• Some college education required, accounting or finance major is a plus
• At least one year of collection experience
• Intermediate skills in Excel, including VLOOKUP, and Pivot Tables

Physical Requirements

• Required to carry up to 10 pounds occasionally
• Sit and work at a computer for extended periods 
• Repetitive motion. Substantial movements (motions) of wrist, hands, and/or fingers
• Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures: transcribing; viewing a computer terminal; extensive reading

If you are a self-motivated individual with a passion for billing and collections, we encourage you to apply for this exciting opportunity. We offer competitive compensation and benefits packages, as well as opportunities for growth and advancement within the company.