Collections Specialist

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here. Build your future with us!

ABOUT THE JOB:

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue resolution to our customers while assertively reducing delinquent receivables.

WHAT YOU'LL BE DOING:

Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements
Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer
Counsel customers to assist in finding funds to bring account current
Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner
Respond to all inquiries, redirecting when necessary
Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer
Manage to collection objectives using a high degree of professionalism and persuasiveness
Make recommendation for next steps when accounts becomes un-performing or unresponsive
Complete skip tracing when contact with customer ceases
Work effectively with salesperson, branch personnel and other team members in reaching resolution of account
Work unapplied cash in search of payments
This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Company's Strategies and promote our Mission, Vision and Values.
EDUCATION AND QUALIFICATIONS: College Degree or equivalent work experience
Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience
Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed
Excellent verbal and written communication skills
High degree of professionalism
Attention to detail
Keen listening skills and ability to persuade others
Ambitious, goal-orientated and self-motivate

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!