Collections Specialist (Bilingual English/Spanish)

We are actively hiring experienced Collections Specialists to join our growing on-site team in Barranquilla.

This role is ideal for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment. We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations.

If you are motivated by performance, enjoy helping resolve accounts professionally, and are ready to grow with a stable team, we would love to hear from you.

Compensation & Contract Structure

• Independent Contractor
• $250–$260 USD weekly base pay + uncapped commissions

Key Responsibilities

• Handle inbound and outbound collections calls professionally and efficiently
• Negotiate payment arrangements and resolve delinquent accounts
• Maintain consistent follow-up communication with customers
• Accurately document all account interactions and updates
• Ensure full compliance with FDCPA and federal collections regulations
• Meet and exceed individual and team KPIs
• Maintain professionalism and composure during challenging conversations

What We Offer

• Competitive weekly base compensation
• Uncapped commission opportunities based on performance
• Stable on-site work environment
• Growth and advancement opportunities
• Supportive and performance-driven team culture

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

1. Resume Review
2. Prescreen Questionnaire
3. English Voice Recording
4. Live Interview
5. Final Interview

Please note:

• English resumes are required for this role
• Strong English communication skills are essential

Requirements

• Previous experience in BPO collections is required
• Third-party collections experience is strongly preferred
• Strong understanding of FDCPA and collections compliance regulations
• Excellent English communication skills, both spoken and written
• Fluent Spanish communication skills
• Strong negotiation and objection-handling abilities
• Goal-oriented mindset with the ability to work toward performance targets
• Must be able to work on-site in Barranquilla