Collections Specialist I

Job Summary Overview

The position is responsible for providing administrative and operational support to the Risk Management Department for collections of loans and prevention of losses. 

Essential Job Functions

• Handles constructive conversations with members in efforts to assist them in bringing their loans and shares current with effective payment plans.  
• Focuses on delinquent loans and shares in early and mid-stage delinquency and various special status accounts. 
• Provides members with various options to resolve delinquency.  
• Meets performance standards created to protect the credit union from financial losses.
• Completes cross-training as needed for job functions within the Risk Division. 
• Acts in accordance with the credit union's values.
• Performs other job-related duties as assigned. 

Position Required Qualifications

Minimum Education and Experience

High School diploma or general education degree (GED).

Knowledge, Skills, and Abilities

Knowledge of computers and the ability to type 25 words per minute. Ability to read, write, speak, and use proper grammar in English. Ability, work a collections queue and work with other financial institutions. Ability to write business correspondence. Ability to speak effectively to internal customers and vendors. Ability to communicate verbally both in person and on the telephone. Ability to define problems. Ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals. 

Licenses, Training, and Certifications Required

None.

Preferred Qualifications

One (1) year experience in a financial institution, customer service, Teleservices, or any related field.

Hybrid Work Environment and Physical Demands

• Occasionally required to stand, walk, stoop, kneel, crouch or crawl. 
• Frequently required to sit; use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms. 
• Occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. 
• The noise level in the work environment is moderate with ringing phones, printers, and foot traffic. 

NOTE: The job description is intended to be generic in nature. Is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employee who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems must dedicated workspace.