Collections Specialist I

Overview

Under the direction of the Loan Resolution Supervisor, the Loan Resolution Specialist I is responsible for collecting delinquent accounts for direct and indirect consumer loans, Visa loans, mortgage loans and mobile home loans.  Reviews and resolves Synapsys events and member call back requests in a timely manner. Acts as a liaison between members and their insurance and/or GAP companies to recover the highest dollar amount possible in the event of a total loss. Provides administrative support to the department, including mailing of letters and special projects. Negotiates appropriate and reasonable remedies to bring accounts current and analyzes each member's financial standings and projects/reports potential losses.

Key Responsibilities

•  Collecting delinquent accounts timely and within compliance standards.

•  Resolve Synapsys events and return payment notifications.

•  Maintain FDCPA requirements by processing certified and USPS outgoing mail.

•  Process Letter of Guarantee Requests and GAP claims.

•  Communicate with members to understand their financial situations and negotiate 

•  Provides exceptional member service and maintain positive relationships with members.

•  Ensure compliance with company policies, state, and federal regulations.

Core Skill Competencies

•  Communication: Clear and effective communication skills, both written and verbal.

•  Attention to Detail: High level of accuracy in maintaining records and documenting interactions.

•  Time Management: Efficiently manage multiple accounts and prioritize tasks to meet deadlines.

•  Member Service: Demonstrated commitment to providing excellent member service and support.

•  Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.

•  Regulatory Knowledge: Understanding of relevant laws and regulations related to loan collections and financial services.

Physical Demands

•  Prolonged periods of sitting at a desk and working on a computer.

•  Occasional lifting of office supplies and materials weighing up to 20 pounds.

•  Ability to work in a fast-paced environment and handle high-stress situations.

•  Regular use of telephone and email for communication.

Qualifications

•  High School diploma with at least three years of collection experience in mortgage, mobile home, consumer loans and/or credit card collections.

• Knowledge of a year of Fair Debt Collection regulations and Bankruptcy practices.