Collections Specialist I

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time. 

Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!

Impact Property Solutions is seeking a Collections Specialist I. Responsibilities include all accounts receivable related functions, including keeping track of assigned accounts to identify outstanding debts; planning course of action to recover outstanding payments; heavy phone activity with customers; locating and contacting debtors regarding payment status; handling questions or complaints; investigating and resolving discrepancies; establishing good relationships with customers; updating account status and database regularly; complying with requirements when legal action is unavoidable. 

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• The primary responsibility is to collect outstanding payments, by contacting the customer, in accordance with company policies, and to assist AR Manager with other Accounts Receivable duties
• Research and analyze accounts prior to initiating debtor contact, examine historical data, evaluate past collection efforts
• Communicate with Upper Management about critical accounts
• Email statements to customers as needed on weekly basis
• Ensures outstanding obligations are credited upon payment, identifies discount opportunities, and issues purchase order amendments or stop-payment orders as needed.
• Assists with accounting records by reconciling monthly statements and transactions.
• Records entry of, verifies documentation for, and distributes petty cash. 
• Update accounting records with new payments, balances, customer information etc.
• Copies, files, and retrieves materials for accounts receivable as needed.
• Keeps track of ACH payment and sends out receipts
• Applies credit memos and reassigns customer credits when needed.  
• Reaches out to customers with monthly statements and/or invoices.
• Performs other duties as assigned.

Competencies

• Excellent communication skills (written & verbal)
• Must be detail-oriented and pay close attention to accuracy.
• Proficiency with MS Office products, including MS Outlook, Excel and Word.
• Ability to prioritize work and manage time effectively.
• Proactive problem-solving ability.
• Excellent concentration
• Thorough understanding of bookkeeping practices and procedures and the ability to train others in related practices and procedures.
• Excellent organizational skills and attention to detail.
• Ability to follow verbal and written instructions.

Education and Work Experience Requirements

• High School Diploma/GED
• 2+ years’ collections experience
• Proficiency with Microsoft Office (Excel, Word, Outlook) and intranet/internet
• Flooring Industry knowledge is a plus.
• RFMS Systems Experience is a plus.

Benefits

• Competitive Health Insurance Plans
• Vision and Dental Plan
• Company paid life insurance  
• Generous Paid Time Off Program
• 401(K) / Roth plan with employer match
• Generous PTO plus paid Holidays

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times.