Collections Supervisor

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:

• Paid time off that begins accruing on your first day
• Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
• Company-paid short-term, long-term disability, and employee life and AD&D coverage
• A tuition reimbursement benefit which reflects our investment in your future
• Competitive pay along with opportunities for annual raises and promotions
• Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
• A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritized

The Collections Supervisor is responsible for preserving the credit union's assets by managing delinquent accounts, collecting overdue loan payments, and recovering collateral: schedule, train, and supervise the work of the Collections staff. The Collections Supervisor provides support to leadership and the department.

Key Responsibilities

• Assists leadership with hires, reviews, schedules, training, coaching, and monitoring the work of the collections staff. Conducts leadership activities to include training, performance updates, and performance reviews.
• Monitors delinquency (including negative balances), audits delinquent accounts, handles all members who have been accelerated to management. Reviews all documentation, correspondence, and calls to members. Ensures quality control of department.
• Supervises staff regarding bankruptcy, repossession, fraud, CPI garnishments, and legal to ensure credit union is following all guidelines, due diligence, and regulations.
• Analyzes all recommended legal action, attorney assignments, and costs. Participates in court proceedings, actively works with investigators, and files legal actions when necessary.
• Monitors and balances all Collection Department GL's.
• Identifies and communicates to management trends of loan underwriting contributing to delinquent and charge off accounts.
• Assists management with reports and updates on daily delinquency.
• Performs other related duties as assigned.

• Experience: Three years to five years of similar or related experience.
• Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills: 1. Minimum three years of increasing responsible job experience in the collection field. Thorough knowledge of collection procedures, techniques and court proceedings. Excellent written and interpersonal skills to supervise employees and communicate effectively with members. Excellent analytical ability to make decisions and resolve problems. Ability to operate a PC and Microsoft Suite (Teams, Outlook, PowerPoint, SharePoint, Excel, and Word).
• Physical Requirements: Physical qualifications include sitting at a computer for extended periods of time, being able to lift/carry up to 10 pounds. 
• Work Environment: In Office

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans’ status.