Collections Support Specialist

Job Overview

Perform administrative duties as support to Collection Department

Responsibilities

• Prepare and send Daily Delinquency Report


• Update Collection Department Summary Report (CDR)


• Respond to Credit Report Disputes through the E-Oscar system or appropriate method


• Process department invoices


• Handling of all department mail returns


• Perform additional Administrative/Collection tasks


• Handling of assigning loans /shares to Collection agencies, including day-to-day interactions with the agencies contacts
  
  
  
  • Process agency payments for loans and shares assigned for collections
  
  
  • Run workflows to update agency status on closed/returned accounts
  
  
  • Handle invoice disputes or accounting discrepancies through research and follow up
  
  
  • Reconcile GL discrepancies working with Accounting to find errors or missing payments
  
  
  • Handle special reports/projects as assigned
  
  
  • Prepare Management Reports as assigned
  
  
  
  


• Send Certified and UPS mail


• Perform the following bankruptcy tasks as a backup to the Department Bankruptcy Specialist
  
  
  
  • Post all trustee payments and keep a running tab of claim balances
  
  
  • Notify all relevant departments when Bankruptcy notifications are received; perform all risk mitigation tasks (ie. removal of credit lines) on affected accounts.
  
  
  • Learn to navigate PACER to research bankruptcy filings/documents/statuses
  
  
  • Update Chapter 13 and Chapter 7 bankrupt accounts upon Notice of Filing in Episys, Collection Anywhere and Excel Spreadsheets
  
  
  • Close out accounts with collection agencies upon bankruptcy filing
  
  
  • Notify ARM upon bankruptcy filing
  
  
  
  


• Perform other duties as may be assigned by Department Management

Qualifications and Education Requirements

• Minimum 1-year similar job experience


• High School Graduate


• Microsoft Office

Preferred Qualifications and Education Skills

• Credit Union/ Banking Experience/ Legal Administrative Experience


• Associates Degree


• Episys/ Teller Training