Collections/Receptionist

Collections/Receptionist

Position Summary:

Key Responsibilities: 

Reception Duties:

• Greet and assist visitors courteously and professionally.


• Answer and direct incoming phone calls promptly and accurately.


• Manage incoming and outgoing mail and deliveries.


• Maintain a clean and organized reception area.


• Provide general administrative support to various departments.

Collections Duties:

• Monitor accounts receivable and follow up on overdue accounts.


• Contact customers via phone, email, or mail to request payment.


• Maintain accurate records of collection activities and communications.


• Work with the accounting team to resolve billing discrepancies.


• Generate and send statements and reminders to clients.


• Prepare reports on collection status and outstanding balances.

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Qualifications:

• High school diploma or equivalent; associate degree preferred.


• 1-2 years of experience in a receptionist or collections role.


• Strong communication and interpersonal skills.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).


• Experience with accounting or CRM software is a plus.


• Ability to multitask and prioritize in a fast-paced environment.