COLLECTOR

Description

Prince George's Credit Union is seeking an experienced credit services professional to serve in the role of Collector. Under general supervision, but following established policies and procedures, the Collector assists the Credit Union’s loss mitigation efforts through the performance and support of collection activities associated with delinquent loans and negative share accounts. This role performs, assists and supports in all collections tasks, collection operations, legal proceedings such as repossessions and bankruptcies, and charge offs; while also acting as backup and support to the Collection Manager. This is a full-time position (Monday thru Friday). The ideal candidate will have the flexibility to work additional hours as needed for training or supporting occasional community events, must consistently uphold the mission, vision, and core values of the credit union, and possess the ability to cope in a team focused, fast-paced sales and service culture.  

DUTIES AND RESPONSIBILITIES:

• Performs routine collections activity, including monitoring overlimit reports, collecting on delinquent loans, performing Member contact for payment, and assisting Members with any necessary account corrections or changes. 
• Monitors and collects on negative share draft accounts, preforming all maintenance on charged-off shares; reports to ChexSystems and refers to third party collection agencies when necessary; and prepares the monthly charge-off report for the BOD packet. 
• Assists with all facets of repossessions and subsequent auction sales; conducts compliant repossessions of collateral; contacts vendors, arranges for collateral sale if necessary; notifies Member(s) of outcome and processes any funds to offset obligation; issues surplus refunds. 
• Represents the credit union at various legal proceedings, including providing testimony, and conducting settlement negotiations to benefit the credit union. 
• Assists with E-Oscar dispute resolution.  
• Serve as the primary contact for deceased accounts.  
• Performs necessary maintenance, documentation, and coding on bankrupt accounts. 
• Acts as liaison to third party collection agencies or law firms, refer loans to appropriate agency, posts remittance payments, updates loan status codes, monitors files for updates and further action. 
• Monitors CPI insurance program files and reoccurring add-ons, taking necessary actions. 
• Ensures all Member collections processes, documentation, and communications meet regulatory standards; 
• Acts as backup to the Collection manager as necessary. 
• Continually increases and refines knowledge of collections law and relevant regulations. 
• Other duties as assigned. 

Requirements

• High School diploma or GED required.   
• Minimum of 2 to 5 years of consumer collections experience required. 
• Demonstrated knowledge of relevant laws and regulations governing debt collection practices such as FDCPA and state-specific regulations 
• Proficiency in using skip tracing tools 
• Valid driver’s license required.  
• Must be bondable 
• Requires basic knowledge of Microsoft Word, Excel, Adobe, Zoom, and have ability to create PDFs and robust spread sheets