Collector

Description

Collector

A collector is responsible for recovering outstanding debts from individuals or businesses. Will resolve overdue bills by ensuring clients or customers make the appropriate payments. Identify delinquent accounts, contact debtors via phone, email or mail to protect their employer's financial health.

Objective of the Collector role

• Focus on managing and recovering overdue payments from clients or customers. Resolving disputes, and maintaining accurate records.
• Enters, reviews, and updates all cycle billing, codes, and account information; proofs and balances reports; estimates and makes manual adjustments to accounts as needed; prints bills to collect revenues; processes account service orders; audit of account accuracy; processes closing accounts for final payment.

Position Responsibilities

• Monitor the PRIME’s accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and collect the overdue amount.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Make phone calls, send emails and take other steps to ensure customers make payments.
• Keep accurate records of accounts receivable and ensure that payments are made on time
• Compile reports relating to their collection work.
• Responsible for ensuring that the company receives all necessary payments from debtors. 
• Monitoring accounts payable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments and documenting debts collected.
• Assists internal and external auditors in gathering information requested and provides research on the sample requested.
• May be required to travel with overnight stay
• May be required to work overtime and holidays
• Other duties as assigned

Requirements

Qualifications:

• Associate’s degree in accounting, business administration or related field is preferred
• Three years of proven work experience performing accounting work, accounts payable and/or purchasing will substitute for a degree
• Excel and word perfect skills
• Resourceful mindset and strong attention to detail
• Knowledge of local, state and national laws and regulations related to accounting procedures
• Time management
• Communication and collaboration
• Attention to detail and efficiency
• Impeccable time-management
• Dependable transportation
• May be required to travel with overnight stay
• May be required to work overtime and holidays

Physical Demands: Sitting, bending, reaching above head, stooping or standing for prolonged periods of time, lift, carry push, pull or otherwise move objects up to 30 pounds. Repetitive motion. Extensive use of computers and keyboard. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and small carry parcels, packages and other items, climb stairs daily, walk short distances, and drive a vehicle to deliver and pick up materials. Must have the ability to climb stairs daily.

Mental Requirements: Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with employees and visitors, ability to complete tasks in situations that have a speed or productivity quota.  

Position Unit: Accounting - Hourly