Collector

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:

• Paid time off that begins accruing on your first day
• Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
• Company-paid short-term, long-term disability, and employee life and AD&D coverage
• A tuition reimbursement benefit which reflects our investment in your future
• Competitive pay along with opportunities for annual raises and promotions
• Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
• A supportive environment which fosters an employee-centric in which workplace where growth and member relationships are prioritized

The Collector collects on past due/delinquent accounts by telephone, personal contact, and written correspondence.

Key Responsibilities:

• Contacts delinquent accounts by phone, electronic sources, and mail; takes appropriate action to bring accounts current.
• Analyzes financial situation of delinquent borrowers and makes recommendations to management to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• Maintains accurate files and reports on all collection activity.
• Reviews accounts for appropriate programs to assist the member in maintaining a current status.
• Performs other job-related duties as assigned.

• Education: High School Diploma or equivalent
• Experience: One to three years of similar or related experience
• Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills: 1. Possess knowledge in collections to include operations, policies, and procedures. 2. Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone. 3. Must be able to operate a PC and related office equipment with speed and accuracy. 4. Experience with Microsoft Office Suite (Outlook, SharePoint, Excel, Word) is highly desired. 5. Ability to manage time and keep organized while meeting various metrics.
• Physical Requirements: Physical qualifications include sitting at a computer/workstation for extended periods of time while wearing a headset to communicate with members telephonically. Ability to lift/carry up to 10 pounds.
• Work Environment: Office work environment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans’ status.