Collector

Position:                               Collector

Department:                      Collections – Emigrant Mortgage Company

Reports To:                         Manager, Collections          

Employment Status:      Full Time, Nonexempt

Job Summary:

Contact delinquent borrowers and determine the reason for delinquency and develop a strategy to cure the debt.

Job Specific Responsibilities and Duties: 

• Monitor queue.


• Call delinquent borrowers.


• Send delinquent notices to borrowers.


• Send requisite Demand and Acceleration letters in timely manner.


• Post payments and make adjustments/reversals to payments as needed.


• Prepare waiver/dri/payment plan requests.


• Develop payment plan to cure arrears.


• Review collateral loan documents.


• Assist in monthly reports (Fannie, Freddie, PMI).


• Understand bankruptcy 7, 11, & 13 filings (application of payments, filing POC and basic comprehension of notices).


• Maintain professional appearance and demeanor.


• Understand credit reporting and credit corrections (knowledge of E-Oscar filings is a plus).


• Possess basic knowledge of CFBP rules and regulations with regard to collections and loss mitigation options.


• Gather pertinent information to determine loss mitigation options that might be suitable for individual borrowers.

Basic Responsibilities:

• Respond to incoming calls, e-mails, mail and in-person requests.


• Comply with company policies, practices and procedures.


• Attend meetings and prepare follow-up as needed.


• Set goals, prioritize and execute duties of the position.


• Manage documents, files and electronic information in an organized, efficient and secure manner.


• Interact with customers in a professional and pleasant manner.


• Represent company as a professional in appearance and manner.


• Communicate written and oral communication at the highest level of professionalism and integrity.


• Perform quality and quantity duties as expected for position.


• Complete company required training courses as assigned.


• Send loss mitigation packages to borrowers as needed or upon request.

Qualifications: 

• Bachelor’s degree (B.A.) from four year college or university.


• One to two years related experience and/or training; or equivalent combination and experience.

Job Specific Requirements: 

• Possess basic personal computer skills.


• Exhibit strong numerical ability.


• Execute tasks with accuracy and attention to detail.


• Perform responsibilities with honesty and integrity.


• Maintain a professional level of stress tolerance.


• Possess ability to adapt to changing environment.

Basic Requirements:

• Able to understand and respond appropriately to others in person or with other communication devices.


• Able to manage emotional and mental state while performing various job duties.


• Able to verbally communicate in English, thoughts and questions at a reasonable level of articulation.