Collector Credit Card Specialist

2025 Saline County

Collector Credit Card Specialist Deputy

Job Description

Exempt:                                 No

Department:                          Collector

Reports To:                            Benton Office Manager

Location:                                215 N Main, Suite 3, Benton, AR 72015

Safety Sensitive:                    No

GENERAL DESCRIPTION OF POSITION

Processes and balances $15 million in credit card collections annually, sets up E-notify messaging and "Text “the Taxpayer" messaging (taxpayer reminders).  Maintains a good relationship with our credit card vendor and personnel.  Annually, processes $105 million in paper checks that are received from taxpayer payments. Makes virtual deposits and works closely with our bank vendors. Assist the taxpayers in person and on the phone.  Takes credit card payments on the phone and in person.  Daily balance of cash drawer, receipting several million dollars annually, accounting for various entities associated with tax collections, collecting fees for various improvement district and fire districts.  Maintain interpersonal relationships with 17 other office staff and several County Official’s Office staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Process and balance $15 million annually in credit card payments.

2. Maintain our "Text the Taxpayer” database.

3. Maintain our E-Notify database.

4. Virtual check deposits daily, $105 million annually.

5. Maintain credit card forms for payments when system is down.

6. Train staff on all credit card procedures.

7. Cash handling; balancing cash drawer.

8. Applying taxpayer payments to correct account.

9. Determining whether a taxpayer should receive a clearance for tags.

10. Determining which tax accounts are paid first and last.

11. Customer Service skills.

12. Verifying and changing addresses, emails, & phone numbers.

13. Editing E-Statement Forms and applying to taxpayer's accounts.

14. Maintain customer cell phone numbers with taxpayer account numbers for text messages.

15. Assist taxpayers that call.

16. Works with Assessor's office with delinquent collections.

17. Ability to work in Bryant office when necessary.

18. Working overtime during March and October.

19. Returns taxpayer email inquiries.

20. Research delinquent taxpayers for final notice.

21. Back-up, check voice mails, returning answers to taxpayers.

22. Back-up Paper Journal for end of the month balancing.

23. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 3 years related experience and/or training, and 7 to 11 months related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Certification in Microsoft Suite, High School Diploma, two years technical college, three years related work experience, Two years Cash handling experience, Customer Service Skills.

SOFTWARE SKILLS REQUIRED

Intermediate: 10-Key, Alphanumeric Data Entry, Word Processing/Typing

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.)

WORKING CONDITIONS

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level, plus a minimum of distractions.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds; regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; color vision; and peripheral vision.

ADDITIONAL INFORMATION

The position involves regular and irregular hours needed to perform related duties. Work hours may be extended during peak collection times.

Needs to have the following:  cashing handling proficiency, ability to communicate clearly and effectively, both orally and in written form, expertise in Microsoft Office Suite and working as a team.  

The duties listed above are intended only to show the various types of duties that will be performed.  The omission of a specific statement of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  All positions within the Collectors office are assigned by the County Collector and/or her representative and are subject to be changed when deemed in the best interest of the office’s operation. 

This job description does not constitute an employment agreement between Saline County and the employee and is subject to change by the employer if the need of the employer and requirements of the job change.

• Starting rate of $35,625 annually for a new hire. 


• Established employee rate of up to $37,406 annually, dependent upon experience (an established employee is an an individual who has been a full-time Saline County employee for more than 90 days. 


• This position works Monday/Friday, 8 AM to 4:30 PM with paid holidays' off, dependent upon work load. 


• Bilingual pay available.


• Group health, dental and life insurance is paid by the County for the employee's coverage. 


• The County contributes 15.32% towards the employee's retirement through the Arkansas Public Employees' Retirement System. 

SALINE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER