Collector Delinquent Accounts Deputy

2025 Saline County

Collector Delinquent Accounts Deputy

Job Description

Exempt:                                 No

Department:                          Delinquent Business Accounts

Reports To:                            Benton Office Manager

Location:                                215 N. Main, Suite 3, Benton, AR  72015

Safety Sensitive:                    No

GENERAL DESCRIPTION OF POSITION

This position assists the Delinquent Accounts Manager with collecting delinquent taxes on business personal, mobile homes, and personal property. Primary job duties will consist of phone calls, emails, text messages, and delinquent postal mail. Research will be a major component using various software programs. This position will assist in the process of blocking accounts, filing Certificate of Indebtedness, filing claims against Income Tax Setoff, and Notices of Distraints. Daily they will assist taxpayers, answer phone calls, post tax payments, and assist the front counter as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Balance cash drawer.

2. Apply taxpayer payments to correct account.

3. Determine whether a taxpayer should receive a clearance for tags.

4. Determine which tax accounts are paid first and last.

5. Customer Service skills.

6. Verify and change addresses, emails, & phone numbers.

7. Take taxpayer phone calls.

8. Ability to work in Bryant office with necessary.

9. Return taxpayer email inquiries.

10. Text and email delinquent taxpayers.

11. Collecting the delinquent accounts.

12. Working within the time lines for three collection periods.

13. Monthly delinquent reports to the collector.

14. Set up systematic procedures and time lines for phone calls, emails, Text, letters, & delinquent statements.

15. Files certificates of indebtedness maintain Excel spreadsheet.

16. Notify delinquent businesses that a Notice of Distraint will be applied to their business door.

17. Work with media.

18. List delinquent taxpayers on Facebook.

19. Research delinquent taxpayers, research skills a must.

20. Interpersonal relationships with the Circuit Clerk's Office, the Assessor's Office, and the County Clerk.

21. Answer and respond to phone calls.

22. Cash handling.

23. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, basic computer skills, communications etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and/or training, and 12 to 18 months related management experience, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Certification in Microsoft Office Suite, High School Diploma, two years technical college, four years related work experience, Three years Cash handling experience, Customer Service Training, Keyboarding, Research Skills.

SOFTWARE SKILLS REQUIRED

Intermediate: 10-Key, Alphanumeric Data Entry, Database, Word Processing/Typing

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Regular use of complex machines and equipment (desktop/laptop computer and software)

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision; color vision; and peripheral vision.

ADDITIONAL INFORMATION

The position involves regular and irregular hours needed to perform related duties. Work hours may be extended during peak collection times.

Needs to have the following:  cashing handling proficiency, ability to communicate clearly and effectively, both orally and in written form, expertise in Microsoft Office Suite and working as a team.  

The duties listed above are intended only to show the various types of duties that will be performed.  The omission of a specific statement of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  All positions within the Collectors office are assigned by the County Collector and/or her representative and are subject to be changed when deemed in the best interest of the office’s operation. 

This job description does not constitute an employment agreement between Saline County and the employee and is subject to change by the employer if the need of the employer and requirements of the job change.

• Starting rate of $38,514 annually for a new hire.


• Promotional rate of $40,440 annually for an established employee (an established employee is an individual who has been a Saline County employee for more than 90 days). 


• This position works Monday/Friday, 8 AM to 4:30 PM with paid holiday's off dependent upon the work load.


• Bilingual pay available.


• Group health, dental and life insurance is paid by the County for the employee's coverage.


• The County contributes 15.32% towards the employees retirement through the Arkansas Public Employee's Retirement System. 

SALINE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER