Collector II

Benefits:

• Retirement plans 403 (b) and 457
• Health insurance
• Dental Insurance
• Vision insurance
• Prescription Drug Plan
• Hospital Discount
• Flexible spending account
• Paid time off
• Extended Days off (Sick time)
• Employee assistance program
• Strive365 Wellness Program
• Basic Life insurance (Employer Paid)
• Voluntary Life insurance/Accident/Critical Illness
• Disability (LTD and STD)
• Tuition reimbursement
• Legal and ID Shield
• Discounted Gym membership
• Cafeteria Payroll Deduction
• Employee Perks Program
• Student Loan Relief and Assistance
• Employee Rewards and Recognition Program
• Bereavement Leave

JOB SUMMARY

Under the general direction of the Accounting Manager, and in accordance with The Joint Commission, federal, state, and local guidelines, organizational and departmental policies and procedures, the Collector II will provide follow-up and collection efforts on self-pay accounts before being placed with outside collection agencies. Employee will communicate with medical staff, other departments, and outside agencies while maintaining confidentiality. Position requires self-motivation, creativity, and capabilities to function in a semi-autonomous role within a fast pace and dynamic environment.

STANDARDS OF PERFORMANCE

1. Collect on self-pay and balances after third party payments by telephone and/or letters.
2. Maintain records and follow up on accounts that have been referred to outside collection agencies, courts, and consumer credit counseling service.
3. Secure new or proper addresses on mail receipts.
4. Process accounts as generated by computer system avoiding backlog of accounts not worked.
5. Provide courteous response to patient contact and answer questions on accounts or collections by patients.
6. Work with non-sufficient fund return checks, closed accounts, etc. and collect on checks.
7. Maintain a record of collection efforts and payments made due to these efforts.
8. In reviewing self-pay accounts, if patient has insurance, Collector II is responsible for inputting the information into the computer and forwarding to the proper biller.
9. Perform all work with accuracy, efficiency, and quality.
10. Perform all work and assigned duties promptly.
11. Act in compliance with established hospital policy and procedure, including code for releasing of information.
12. Cooperate with personnel in other departments.
13. Maintain all equipment in proper working order and comply with procedures for reporting repair of equipment.
14. Assist in the detailed follow-up of medical billing to ensure accuracy and timely resolution of any issues.
15. Analyze patients' medical benefits comprehensively to provide clear support for their balance inquiries, offering solutions and guidance to help them understand their financial responsibilities.
16. Maintain a neat, orderly work area.
17. Perform other duties assigned by the Accounting Manager or designee.

Minimum Level of Education: Education level equivalent to completion of High School and/or some college preferred.

Formal Training: Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Will have the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Licensure, Certification, Registration: Not Required

Work Experience: At least six months related experience and/or training.