Collector/Sr. Collector

This position will be open to internal applicants and will close on Wednesday, November 11, 2026.

The Collector position pays $43,040 to $53,800 and the Senior Collector position pays $48,720 to $60,900. Pay is based on skills, experience and education of the successful candidate.

About This Opportunity
If you're seeking an opportunity to join a company that can offer you a long-term career, opportunities for learning and development, and a competitive compensation package, consider joining New Mexico Gas Company! As a Collector, you will be tasked with collecting on past-due accounts, disconnections, negotiating payment arrangements, and creating confidence in the eye of our customers. 

Primary Duties and Responsibilities
This list does not reflect the job duties in their entirety.

• Drives or walks assigned route to contact customers directly at their property to collect past due payment from delinquent or disconnect gas service on delinquent accounts which includes reading the meter index accurately and completing associated paperwork.


• Coordinates property access with police, utility service department, and/or animal control in dangerous or threatening situations.


• Delivers notices and actively manages disconnects for non-payment (DNP) and may assist in preparation of customer notices.


• Properly manages all payments received and completes appropriate paperwork to ensure that payment is properly credited to customer account.


• Answers and responds to phone calls, e-mails and other correspondence, and processes service orders pertaining to credit and collections issues

Successful Candidate Must Have

• High school diploma or GED


• Collector: 1 year of work experience related to the Duties & Responsibilities of this position. Related experience consists of customer service or loss prevention


• Sr. Collector: 3 years of experience


• Must possess and maintain a valid driver’s license with an acceptable driving record 


• Preferences: 
  
  
  
  • Utility customer service, collection, and/or natural gas plumbing experience
  
  
  • Experience working with hand tools
  
  
  • Field Work experience
  
  
  
  

Working Conditions
Field working environment. May be required to work overtime as needed. Will drive between Albuquerque, Santa Fe, and Belen frequently. Regularly required to stand and walk up to 70% of the time. Manual dexterity is required and must be able to read meters accurately at various distances of up to 150 feet with binoculars.