College and Career Success, Program Manager (Years 3 & 4)

JOB TITLE: College and Career Success Manager 

REPORTS TO: Director, College and Career Success 

FLSA STATUS: Full-Time, Exempt 

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Our Mission: To build and support mentoring relationships to ignite the biggest possible futures for youth. 

Our Vision: All youth achieve their full potential? 

Our Values: Put Youth First; Engage with Empathy; Advance Diversity, Equity & Inclusion; Operate with Integrity; Invest in Learning & Innovation.

As the nation's first and NYC's largest youth mentoring organization, Big Brothers Big Sisters of New York City (BBBS of NYC) connects generations of New Yorkers by matching a caring adult mentor, a Big, with a New York City youth, a Little. Through evidence-based, goal-centered, professional supporting programming, BBBS of NYC provides consistent support and guidance to matches that result in longer, stronger match relationships that advance the social-emotional development and academic progress of young people across the five boroughs.

JOB SUMMARY 

As an integral member of the College & Career Success team, the College & Career Success Program Manager, Year 3 & 4 will provide direct, individualized guidance, coaching, and resources to third and fourth-year college students and their volunteer mentors to support academic success, and career exploration and readiness. In this role, the College & Career Success Program Manager will also work alongside the Career Pathways Senior Program Manager to enroll Scholars in our Career Pathways program. The ideal candidate will have a firm belief in the power of mentoring, demonstrated experience working with college students, a clear understanding of the barriers facing first-generation college students, and experience with developing and facilitating relevant workshops to young adults related to career exploration.  Additionally, the College & Career Success Program is an innovative and developing service delivery model at BBBS of NYC; The College & Career Success Manager will also strongly contribute to overall program design, implementation, management, and evaluation.

JOB RESPONSIBILITIES:  

• Serve as direct support to our currently enrolled third and fourth-year college student program participants (scholars), and their mentors, to support scholars in graduating college within five years and accessing their chosen career fields. 
• Development and implementation of new program models; build and optimize support structures for third and fourth-year scholars and their mentors.  
• Provide both tailored, individualized coaching and guidance as well as delivering workshops and resources to the full group of scholars and their mentors.  
• Maintain regular contact with matches to assess the strength of mentoring relationship; proactively address barriers and leverage both internal and external resources to support college success and career exploration.  
• Support with recruitment, enrollment, and facilitation of the Career Pathways Program, a 10-week virtual career mentoring program open to upperclassmen in CCS. 
• Create & facilitate one-off academic or career-based workshops as needed.    
• Serve as lead in planning and implementing annual CCS graduation for graduating college scholars. 
• Update records on a routine basis; assist with statistical reports, demographic, and outcome tracking. Input all survey data and case notes into the database. Create and maintain department forms and documents. 
• Attend external meetings for professional associations and partnerships as needed. 
• Contribute to the development of funding proposals and reports. 
• Other duties as assigned. 

POSITION QUALIFICATIONS

• Passion for the mission and values of BBBS of NYC; alignment with the organization’s values
• 5+ years’ experience working with upperclassmen college students in a formal career success program or in a career advising setting 
• Demonstrated experience supporting students in navigating FAFSA, TAP, and other scholarships 
• Track record of successfully supporting upperclassmen college students in navigating job, internship, and/or graduate school applications 
• Experience engaging and managing adult volunteers; comfort building relationships with a variety of stakeholders 
• Skilled facilitator comfortable delivering programming and curriculum to a diverse set of stakeholders both in-person and virtually 
• Commitment to diversity, equity and inclusion; understanding of the institutional and systemic barriers to college success faced by first-generation college students
• Knowledge of CASEL SEL framework, positive youth development principles and commitment to asset-based, trauma-informed approach to working with young adults; understanding of adult learning frameworks
• Experience working with newly launched programs; comfort with building systems and understanding of program evaluation? 
• Creative problem-solver; comfort with innovation and establishing new processes
• Proficient in MS Office: Word, Excel, & Outlook; Experience using Matchforce and/or other CRM or Innovative Mentoring systems, a plus 

Big Brothers Big Sisters of New York City does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at 212-686-2042 (phone, TTY, fax, email, etc.), or [email protected]
 

Applicants with disabilities may contact our team via telephone, fax, email, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request accommodation at any time. Please contact Human Resources at 212-686-2042 (phone, TTY, fax, email, etc.), or [email protected]