Collision Center Advisor

Antwerpen Nissan Clarksville

12451 Auto Dr.

Clarksville, MD.

Contact Shelby 410-531-5703

The Collision Service Advisor serves as the primary point of contact for customers throughout the repair process. This role is responsible for greeting customers, listening to their concerns, and accurately documenting repair needs. The Service Advisor prepares detailed repair estimates, explains recommended services, and ensures customers understand repair timelines and costs. When additional work is identified, the Advisor provides updated estimates, secures customer and/or insurance approval, and maintains clear communication from start to finish. This position also promotes additional services that support vehicle safety, performance, and customer satisfaction.

$60k - $170k+ Earning Potential

Qualifications:

• Taking pictures of vehicles.


• Schedules for service appointments.


• Greets customers in a timely, friendly manner and obtains vehicle information.


• Writes up customer's vehicle problems accurately and clearly on repair order.


• Walk around the vehicle with customers as needed to confirm the damages and prior damage.


• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.


• Provides a complete and accurate written cost estimate for labor and parts


• Verifies Insurance claim information before starting repairs.


• Verifies Payments and proper documentation from the Insurance Co.


• Checks on progress of repair throughout the process daily.


• Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Responsibilities

• The Collision Service Advisor serves as the primary point of contact for customers throughout the repair process


• This role is responsible for greeting customers, listening to their concerns, and accurately documenting repair needs


• The Service Advisor prepares detailed repair estimates, explains recommended services, and ensures customers understand repair timelines and costs


• When additional work is identified, the Advisor provides updated estimates, secures customer and/or insurance approval, and maintains clear communication from start to finish


• This position also promotes additional services that support vehicle safety, performance, and customer satisfaction


• Greeting customers promptly in a friendly, professional manner and collect necessary vehicle and customer information


• Listen to customer concerns, conduct visual inspections or test drives as needed, and accurately document issues on repair orders


• Prepare detailed repair estimates in accordance with insurance and manufacturer guidelines, including labor, parts, and time requirements; obtain customer authorization before work begins


• Clearly explain recommended repairs, costs, and timelines to customers, keeping them informed of any changes and securing approval for additional work, ensuring transparency and clarity in all interactions


• Coordinate with technicians to schedule and monitor repairs, ensuring promised times are met


• Provide updates on repair status and handle customer questions or complaints with professionalism and urgency


• Review completed repair orders for accuracy, and ensure all work is properly documented and authorized


• Support quality control processes by verifying repairs meet company and industry standards before delivery


• Assist with scheduling estimate/repair appointments and managing telephone inquiries


• Ensure vehicles are parked, secured, and keys properly stored throughout the repair process


• Maintain a clean, organized work area and always present a professional appearance


• Perform additional duties as assigned

Benefits:

• Medical Insurance


• Dental and Vision Insurance


• Paid Vacation Time


• Sick Leave Time