Collision Center Customer Service Rep

To improve the customer experience at Stuckey Automotive Collision Center by providing complete customer concern resolution, and support to collision teams.

Job Responsibilities:

· Greet customers, gather information, and assist in collision center process when needed

· Assist in payroll for all Techs accurately while deducting cost for painter and tech helpers

· Be the primary point of contact for incoming collision calls and answer Phone calls before the third ring with a warm greeting

· Submit warranty for all OEM’s (Ford, Subaru, Buick GMC, Mitsubishi)

· Responsible for ensuring all accounts receivables are no older than 30 days

· Work with rental car coordinator to ensure compliance

· Understand the Rome system and how to open and close repair orders as well as keeping scheduled work organized and calling assignments in CCC one

· Assist with all aspects of cashiering function

· Assist in other areas when asked by department manager

· Export repair order detail to Auto/Mate daily

· Prepare Auto/Mate purchase orders

· Reconcile accounts receivable schedule between Rome and Auto/Mate monthly

Qualifications Skills/Requirements:

· Excellent customer service and communication skills

· Strong computer and internet skills

· Polished and professional appearance

· Must be willing to submit to and pass both a background check and drug test