Collision Center Customer Service Representative

Description

Mike Calvert Toyota- Join our Team-Join our family!

ONLY CANDIDATES WITH AUTOMOTIVE EXPERIENCE WILL BE CONSIDERED!

Mike Calvert Toyota is looking for an experienced Body Shop/Collision Center Customer Service Representative to assist Collision Center with daily administrative duties including processing paperwork and reports. Prepare and monitors insurance billings and follows up on outstanding payables. Assists Body Shop Manager with administrative tasks involving collision estimates and work in process. Process month end reporting. This position requires a high level of customer service paired with a knowledge of the repair process, any applicable DRP guidelines, and a basic understanding of estimating software. You should have excellent customer service skills ensuring best in class customer experienc, and a basic understanding of the auto-collision process. Only candidates with Collision Center experience will be considered.

Why Mike Calvert Toyota ?

Mike Calvert Toyota is a company where our people come first. We are family owned and operated and are very proud to support our community. We believe our employees are our biggest asset and we work as a team to insure the customer experience.

Requirements:

• Assist customers with repair process and next steps.
• Forecasts goals and objectives for the department and assists management in meeting them.
• Monitors the performance of all body shop metrics.
• Establishes and maintains good working relationships with insurance adjusters.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Monitors daily productivity reports and corresponding payroll records.
• Follows up on parts department orders to ensure parts availability.
• Monitors progress and completion of vehicles in the shop and calls customers as necessary
• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.
• Prepares final billing for completed repair orders.
• Controls accounts receivable for body repair work.
• Maintains professional appearance.