Collision Field Technical Specialist

The RoleTesla is looking for a Collision Field Technical Specialist to work on one of the most progressive vehicle brands in the world. This position will involve providing Collision technical support to our internal and external partners across the world. This team member must have expert working knowledge in frame equipment, welding, riveting, metal work, diagnostic systems and estimating platforms. This Collision Field Technical Specialist must be passionate about Collision repair processes and achieving excellence in aspects of repair. They must be a strong critical thinker and have great communication skills as they will be working with technicians, Site Leaders/Mangers, Engineers, and Senior leaders across Tesla.

ResponsibilitiesField based body repair technical specialist that solves field escalations at Tesla Approved Collision Centers and Tesla Collision CentersRoot cause body repair field issues and report findings to engineering teamsAnswer Toolbox cases, emails, and phone calls to address body shop concerns with highest level of response and attentionProvide training and quality assurance activities to continually improve customer satisfactionGenerate weekly reports of activities and findingsOperate a variety of hand, power, and shop toolsComply with all Tesla safety rules, guidelines, and standardsRequirements

Certificate from Vocational School in collision, or equivalentBody Master Technician - 10 years of Tesla or industry experience preferredExpert working knowledge in frame equipment, welding, riveting, metal work, diagnostic systems and estimating platformsHigh level of proficiency in written and spoken English and proficiency in Microsoft Office and other cloud applicationsAbility to maintain high level of confidentialityAbility to work independently with limited supervision50% travel domestically and internationally based on business needs and capable of lifting 50 lbs and drive a forkliftCompensation and BenefitsBenefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program

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