Commercial Account Assistant

This position includes fully employer-paid Bronze-level medical, dental, and vision benefits for employees, as well as an IRA. Additional premium benefits for dependents and spouses are available at cost.

Responsibilities

• Work closely with account managers to process claims, policy changes, cancellations, payments, renewals, endorsements, certificates of insurance, and proposals.
• Communicate effectively with clients via phone and email to support a positive client experience by addressing inquiries and resolving issues promptly.
• Maintain accurate and complete client and policy records in the Agency Management System (Newton) while adhering to company protocols.
• Handle sensitive and confidential information with the utmost discretion, complying with company policies and procedures.
• Process certificates and endorsements, run audits, and learn to re-market policies to carriers.
• Answer phones and assist with a variety of insurance-related tasks.
• Train in-office for the first 90 days, with the potential for a hybrid schedule based on performance, workspace suitability, and ability to work independently.

Qualifications

• Must hold an active Property & Casualty (P&C) insurance license in Washington State.
• At least 2+ years of experience in the insurance industry. Candidates with captive agency experience (e.g., Farmers, State Farm, Allstate, American Family) are welcome but should be prepared for a service-focused role that involves significant data entry, phone work, processing, and policy remarketing.
• Strong attention to detail and ability to manage a variety of tasks in a fast-paced environment.
• Must reside within 3 miles of the office location.
• Stable job history; no frequent job changes.

If you are a service-driven insurance professional looking to build your career with a dynamic team, we encourage you to apply.