Commercial Accounts Coordinator

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options


• 401(k) with company match


• Company profit sharing plan


• Generous paid time-off and paid holidays


• Paid parental leave


• Company-paid mental health benefit through Headspace


• 2 free on-site fitness rooms


• Employee Assistance Program


• Employee Resource Groups


• Personal and professional development program

Job Summary

The Commercial Accounts Coordinator will identify and capture commercial leads in Salesforce in order to drive revenue for franchises and headquarters. Based on decision-making, leads are identified and cultivated up to Sales Stage 3 and then are turned into opportunities via Salesforce for the Commercial Account Manager to close. This position will utilize a variety of sources to generate leads including multi-data sources, trade shows, and referrals. The Commercial Accounts Coordinator will also be responsible for cultivating relationships with potential clients and communicating program highlights and benefits.

You will

• Research potential revenue producing clients and cultivate relationships


• Decision making on what clients to pursue after researching potential clients using multi-data sources


• Drive revenue by producing leads that lead to client programs


• Support program bulletin development and implementation


• Salesforce system utilization


• Provide solutions to both clients and franchises to help resolve issues such as payment resolution; client requirements; etc.


• Support the Account Managers in achievement of Commercial Accounts objectives by preparing necessary reports utilizing various systems; assisting with marketing materials; scheduling and hosting webinars; preparation and implementation of client contracts and bulletins


• Compile monthly report of all activities along with weekly summary of solicitation efforts


• Work with Managed client implementation


• Support other coordinator team members as necessary


• Provide presentations to clients as requested by Inside Sales Manager


• Possible participation in association trade shows


• Other duties as assigned by management

You have

• Ability to read, write, and speak the English language to communicate with employees, franchises and clients, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner


• Strong customer service and communication skills


• Inside Sales, business development and/or customer service experience preferred.


• Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Excel, and PowerPoint


• Knowledge of Client Relationship Management (CRM) software a plus


• High School Diploma or GED Required.

Working Conditions

• Fast-paced, high pressure office environment (sitting, standing, talking, walking), based on a 40 hour work week (Monday-Friday, 8am - 5pm).


• Minimal travel as required for business needs.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.