Commercial Administrator

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Job Duties and Responsibilities     

Contract management

•    Lead all the contractual negotiations of each account (labor, material, etc) in order to reinforce the agreed terms.

•    Be the focal point of contact for every contractual interaction with the external and internal customers.

•    Guarantee the contractual proficiency of each team member.

•    Create the exhibits of each maintenance visit, validating the commercial terms of labor and materials.

•    Continuously gather commercials areas of improvement of each account by collectively interacting with the customer and each area within the company.

•    Validate the invoicing process in order to:

o    Guarantee accuracy and timeliness of labor billing in accordance with agreed commercial terms.

o    Guarantee through continuous monitoring and customer follow up the timeliness of the labor authorization process.

o    Continuously seek for technological solutions that enable a timely and accurate invoicing process.

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·          Customer Relationship management

•    Be the focal point of contact with the customer for all the non-technical affairs.

•    Be the business leader of each visit by centralizing the key performance parameters and negotiations with the customer.

•    Lead the performance review board of each account.

•    Host pre and post induction meetings for every account. Registering and tracking to completion all the action items of both parties.

•    Record the historical data of each visit.

•    Performs data analysis on program metrics. Identifies financial and operational trends and reacts to improve.

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·          Program Management

•    Continuously seek for technical solutions that enable the timely identification of key trends.

•    Records chronologically the key items of each visit.

•    Monitor the performance of each visit in order to develop and implement improvement projects that support the customer and the technical team.

4

Job Duties & Responsibilities

1. Contract Management

• Lead contractual negotiations for labor, materials, and other commercial terms.


• Act as the primary point of contact for contractual discussions with internal and external stakeholders.


• Ensure contractual proficiency within the team.


• Develop maintenance visit exhibits, validating commercial terms for labor and materials.


• Identify and implement commercial improvements through continuous customer and internal collaboration.


• Oversee invoicing processes to ensure:




• Accuracy and timeliness of labor billing.


• Efficient labor authorization processes through active monitoring and customer follow-ups.


• Implementation of technology-driven solutions for accurate and timely invoicing.

1. Customer Relationship Management

• Serve as the primary contact for non-technical matters.


• Act as the business leader for each visit, centralizing key performance parameters and negotiations.


• Lead performance review boards for each account.


• Host pre- and post-induction meetings, tracking action items to completion.


• Maintain historical visit records.


• Conduct data analysis on program metrics to identify financial and operational trends, implementing necessary improvements.

1. Program Management

• Identify and implement technical solutions for trend analysis.


• Maintain chronological records of key visit details.


• Monitor visit performance and develop improvement initiatives to support customers and technical teams.

Education

• Bachelor’s degree in Engineering or Business (MBA is a plus).

Languages

• Fluent in English (required); Spanish (preferred).

Experience

• Experience in the MRO industry, consulting, revenue management, project management, or business development.

Technical Skills

• Advanced proficiency in PowerPoint, Excel, and Access.


• Business Intelligence (BI) tools knowledge preferred.

Key Competencies

• Strong organizational skills with the ability to manage multiple priorities with attention to detail.


• Excellent interpersonal skills with the ability to build strong relationships with stakeholders.


• Exceptional written and verbal communication skills.


• Ability to operate effectively at an executive level.


• Strong analytical and problem-solving skills.


• High adaptability in a fast-paced, dynamic environment.


• Proven ability to meet performance goals and deadlines.