Commercial & Industrial Field Service Coordinator

Responsibilities: 

• Schedule field service engineers/technicians for startup, commissioning, troubleshooting, warranty, training, and preventive maintenance work.


• Maintain the service calendar, confirm site readiness, coordinate travel, and prioritize service requests.


• Serve as the customer contact for scheduling, status updates, training coordination, and warranty follow-up.


• Support project engineers and field teams with startup documentation, service reports, training records, and closeout requirements.


• Coordinate parts, consumables, tools, warranty returns, and logistics with internal support teams.


• Track open service activities through completion and prepare reporting on startups, warranty response, utilization, and customer satisfaction.


• Support invoicing, expense reconciliation, service contract administration, renewals, and aftermarket opportunities.

Qualifications: 

• 3+ years of service coordination, project coordination, customer support, industrial equipment service, or field service experience.


• Bachelor’s degree in Business Administration, Operations, Engineering Technology, or related field preferred.


• Proficiency with Microsoft Office; ERP, CRM, or field service system experience preferred.


• Ability to understand technical documentation, equipment schedules, project plans, and service requirements.


• Industrial water treatment, chemical feed, controls, or oxidant equipment experience preferred. 

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Attention to detail                    Mechanical aptitude                Quality-focused mindset

Problem -solving skills            Teamwork & Collaboration      Time management             Safety awareness  

Target Salary Range: $60,000 - $85,000 per year, paid hourly.  Exact pay will be based on factors including, but not limited to relevant education, qualifications, experience, level, geographic location, and business and organizational needs.  Full-time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k). 

Culligan International Company is an Equal Opportunity Employer.