Commercial Banking Operations Supervisor

Heritage Federal Credit Union, a Readers' Choice Best Credit Union gold award recipient, is growing thanks to the focus on helping our members and community. At Heritage, we foster a dynamic and collaborative environment where your contributions truly make a difference. As we continue to expand, we are searching for a Commercial Banking Operations Supervisor.

The Commercial Banking Operations Supervisor provides operational and administrative support to commercial relationship managers and business members, ensuring efficient delivery of business banking services. This role serves as a key liaison between relationship managers, internal departments, and members, assisting with loan processing, loan documentation, cash management, compliance, and member inquiries. This position will be instrumental in processing, servicing, and reporting all commercial loans including SBA guaranteed loans and digital lending originations that include quality assurance of files, boarding and ticklers to help grow the commercial lending portfolio while maintaining adherence to credit policies. 

What you’ll do:

• Executes workflow to ensure efficiency and accuracy of process from loan application to loan closing.
• Assists with ordering appraisals, title work, environmental reports, and related supporting documentation.
• Prepares accurate and compliant loan closing documents for Commercial, Commercial Real Estate Construction, Commercial Small Business and SBA loan requests and reviews prior to closing.
• Verifies all loan conditions are satisfied before proceeding with closing.
• Ensures that all required due diligence documents, including insurance, are provided to protect the credit union’s security interests in collateral.
• Completes the final post close review of executed documents for any missing documents or document deficiencies and creates any follow up for them.
• Prepares and files required legal forms and documents with various agencies to manage Uniform Commercial Code liens, mortgage recordings, and assignments of rents and leases to perfect, maintain, and monitor the credit union’s security interest in collateral.
• Completes final review of file assembly, digital archive and updates to tickler system.
• Serves as first point of contact for business members using digital online banking platform.
• Supports business member onboarding and training for ACH origination and remote deposit capture. 
• Supports small business lending through a digital lending underwriting and documentation platform.
• Communicates effectively with consumer loan underwriters and branch relationship managers to assist with closings and post-closing reviews within the digital lending platform.
• Serves as a point of escalation for complex customer inquiries or issues related to commercial loans.
• Review loan documents for consistency and accuracy before final approval.
• Keep abreast of industry developments, economic factors, and market trends affecting commercial lending.

Qualifications/Experience Required:

• Bachelor’s degree in finance, business, economics, or related work experience.
• Strong attention to detail and ability to notice discrepancies in data. 
• Strong understanding of financial statements, ratios, and concepts.
• Strong knowledge of financial institution lending regulations. 
• Strong knowledge of commercial lending practices and policies. 
• General knowledge and understanding of cash management services like Remote Deposit Capture, ACH payments, and online banking business.
• Five to seven years of strong similar experience.
• Ability to effectively manage competing deadlines for projects in a high-pressure work environment, with varying degrees of supervision.
• Knowledge of SBA lending programs (7(a), 504, Express) and corresponding SBA SOP’s
• Strong problem solving and conflict resolution skills

About Heritage Federal Credit Union

Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000+ members in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, or Harrison Counties in Indiana; or Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, or Crittenden Counties in Kentucky; or Lawrence, Wabash, White, Gallatin or Hardin Counties in Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsorships, and volunteerism. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.

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