Commercial Customer Service Representative

Commercial Customer Service Representative

Location: Omaha, NE (On-site)

Employment Type: Full-Time, Non-Exempt

Position Overview

Quality Irrigation is seeking a highly organized and service-oriented Commercial Customer Service Representative (CSR) to support our Commercial Service Department. This individual will manage inbound service communication, coordinate schedules and billing for commercial technicians and builders, and support invoicing, renewals, and accounts receivable. This is a full-time, on-site role that plays a vital part in our ability to serve HOAs, commercial properties, and builder partners across the Omaha metro.

Key Responsibilities

• Take inbound service calls for commercial clients


• Build and manage the Commercial Service schedule


• Coordinate technician assignments for Commercial Service


• Build and sell annual service renewals for commercial properties and HOAs


• Handle Commercial Service accounts receivable


• Complete invoicing for Commercial clients, including production warranty jobs


• Provide backup support for Residential Customer Service as needed

Qualifications

Required

• 2+ years of administrative or customer service experience in a fast-paced service-based environment


• Strong organizational skills and attention to detail


• Excellent phone and communication skills


• Experience handling schedules, billing, or service dispatching


• Ability to manage multiple priorities and systems simultaneously

Preferred

• Familiarity with commercial property or builder-based service workflows


• Experience with CRM systems, billing platforms, or service scheduling software


• Knowledge of irrigation or landscaping services is a plus

Working Conditions & Physical Requirements

• Office-based position requiring regular use of a computer and phone


• Monday–Friday, 8:00 AM – 4:30 PM


• Occasional support during peak season or Saturdays as needed


• May require sitting for long periods and light lifting (up to 25 lbs)

Additional Requirements

Applicants must be authorized to work in the United States and be able to provide documentation to verify eligibility.

Why Join Us?

This is a great opportunity to join a close-knit, high-performing team at one of the region’s top irrigation providers. You’ll gain exposure to commercial scheduling, builder services, and HOA account support, while contributing to a company that values precision, communication, and service excellence.

Apply today and take the next step in your career with a team that values your experience and drive.